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Keys Mail/Packages Front Office Customer Service Troubleshooting
100
$100
How much do we charge residents for a recore?
100
251 10th St, NW
301 10th St, NW
What addresses does the NCHO accept mail/packages for?
100
7:30pm
What time should the duty bag be picked up by?
100
"Thank you for calling the GLC office, this is (your name). How May I help you?”
What do you say when answering the phone?
100
Forward them to central housing
What do you do if someone wants to cancel a housing contract?
200
3 days
How many days can a resident have a loner key before the room is recorded?
200
First Class
What classification of mail goes in the return to sender box to be checked in starrez?
200
7:30 pm
What is the latest time a resident can check out a bin/vacuum?
200
Call the HDOD
How do you deal with an emergency maintenance issue after 5pm but before duty starts?
200
You don’t. Contact the laundry people
How do you deal with a laundry machine issue?
300
Verify they live in the room/ swipe buzzcard in Starrez
What is the first step in giving a resident a loaner key?
300
Refrigerator
Where else other than the shelves, mailbox, and the front can a package be?
300
Fill out the Form and give buzzcard
What has to be done in order to rent a resident a bin or vacuum?
300
Call the RA on duty
How do you deal with an emergency maintenance issues on the weekend?
300
Tell them to contact the buzzcard office
How do you deal with a non-functional buzz card?
400
Behind the divider in the employer binder
Where do you check out Data/Master keys?
400
4 fingers
How many fingers wide is the TAH mailboxes?
400
Using the Room Reservation binder
How does a resident make a room reservation?
400
Send them to PTS
What should you do if someone asks about parking permits?
400
Call the Printing and Copying Services number
What do you do when the printer is broken?
500
at least 5
How many work orders does a staff member need t in a building to be able to check out a Master key?
500
The most recent/day before
Which sheet should be used to make a new daily sheet?
500
Mail
What is put first into the carts, mail or packages?
500
1)Did you receive an email?
2)Did you check your mailbox?
3)Was it amazon?
Someone asks where my package? (Best answer wins)
500
Talk to Leisa or Jay
What do you when the Package sheet stop working?




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