Getting To Know Ncho 2 Jeopardy Template

Keys	Mail/Packages	Front Office	Customer Service	Troubleshooting
100 $100 How much do we charge residents for a recore?	100 251 10th St, NW 301 10th St, NW What addresses does the NCHO accept mail/packages for?	100 7:30pm What time should the duty bag be picked up by?	100 "Thank you for calling the GLC office, this is (your name). How May I help you?” What do you say when answering the phone?	100 Forward them to central housing What do you do if someone wants to cancel a housing contract?
200 3 days How many days can a resident have a loner key before the room is recorded?	200 First Class What classification of mail goes in the return to sender box to be checked in starrez?	200 7:30 pm What is the latest time a resident can check out a bin/vacuum?	200 Call the HDOD How do you deal with an emergency maintenance issue after 5pm but before duty starts?	200 You don’t. Contact the laundry people How do you deal with a laundry machine issue?
300 Verify they live in the room/ swipe buzzcard in Starrez What is the first step in giving a resident a loaner key?	300 Refrigerator Where else other than the shelves, mailbox, and the front can a package be?	300 Fill out the Form and give buzzcard What has to be done in order to rent a resident a bin or vacuum?	300 Call the RA on duty How do you deal with an emergency maintenance issues on the weekend?	300 Tell them to contact the buzzcard office How do you deal with a non-functional buzz card?
400 Behind the divider in the employer binder Where do you check out Data/Master keys?	400 4 fingers How many fingers wide is the TAH mailboxes?	400 Using the Room Reservation binder How does a resident make a room reservation?	400 Send them to PTS What should you do if someone asks about parking permits?	400 Call the Printing and Copying Services number What do you do when the printer is broken?
500 at least 5 How many work orders does a staff member need t in a building to be able to check out a Master key?	500 The most recent/day before Which sheet should be used to make a new daily sheet?	500 Mail What is put first into the carts, mail or packages?	500 1)Did you receive an email? 2)Did you check your mailbox? 3)Was it amazon? Someone asks where my package? (Best answer wins)	500 Talk to Leisa or Jay What do you when the Package sheet stop working?

Getting to Know NCHO

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