This ticket is usually a sales question but used when a customer calls for just general information and not any trouble shooting

This is where the screen is broken and out of pocket cost are needed

This is a list of things to give to the customer to explain how to package the device up when sending it in for repair

This is how agents are supposed handle customers ever day when on phones

This device you hold in one hand and can make calls and go on apps and watch videos and take pictures

This ticket is where the agent is trouble shooting and sometimes ends in a UBIF ticket

This is where accessory devices will not connect to your phone

This is when you call a customer back after getting permission from a SUP

Agents must show a word similar to kindness

This device needs two hands to hold and can make calls if set up to a carrier and can take pictures and watch videos and go on apps

This is where the device is needing to be repaired and mailed in.

This is where the agent explains how to screen mirror to a tv

This is where you let the customer know you going to get them to another agent and make sure get another agent before releasing call

letting the customer explain and finish their sentences is make sure you are doing be this type of agent

This device goes around your wrist and connects to other devices and needs a carrier to make it's own calls and has sensors to monitor your health

This is where a customer lost or never received the accessories the usually come in the originally box when purchased

This is vertical and horizontal colored pigments on the screen that can be fixed at UBIF

This is where you let the customer know for 2 mins your greeting to try to get their attention to try to help them and explain since there is no answer agent must disconnect call.

These are reported towards SUP immediately, asked to be professional first, and with SUP permission can tell customer you will disconnect if not professional

This device goes in your ears and and connects to other devices and helps you hear through other devices

This ticket is used when the agent needs to verify proof of purchase

This is the reason for where the agent would direct the customer to force stop an app

This is where letting customer know at end of call that can help your performance and it it sent to their email if they don't want to stay on the line.

These are listed as a 1k and VOC Form and notify SUP immediately and transferred to CM

this device helps with casting to other devices such as a phone to a laptop or phone to a tv and make the casting experience feel like looking at a desktop.