| Customer Care | Cashmere | GIADA Store | RetailPro | Selling Procedure/Rules |
|---|---|---|---|---|
|
What is one free service we provide to our customers?
First time free alternation on any GIADA pieces purchased at the Boston Store.
|
How does our cashmere merchandises pricing range?
Sweaters around $1000, Coats around $5000-6000.
|
Where is GIADA Milan Flagship Store located?
Via 15 Montenapoleone
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Where do you open & close drawer?
XZ-out / Register Open/Close
|
What is the most important thing you have to do from the customer entering the store to the customer leaving?
Smile!
|
|
What are the gifts that we can give away?
Silk scarves in Section D drawers, mostly from 19SS
|
List 5 different colors we have in cashmere coats, whether it is from classics or SS20.
Black, Navy, Rose Brown, Agave, Ink Blue.
|
Who is the designer of GIADA Stores around the world?
Claudio Silvestrin
|
In what scenario would you need to create a COD transaction?
Using a back up sales terminal, like BOA or CITCON.
|
Who gets commission if a customer is coming back to get a hold item?
The one who helped her put the piece on hold.
|
|
List three different ways of contacting customers.
Sending Lookbooks, Text Messages/Email about sales events, Thank you Notecard
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What is the difference between wool and cashmere?
Wool is just fur growing on any goat, only serves to cover the skin. Cashmere is the fleece underneath the fur and serves to retain warmth of the body.
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How many stores are there in China? And where(cites) are 3 major flagship stores located？
60, Beijing, Milan, Boston
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How do you figure out if a particular style has sizes in stock?
Item Look Up, Type in the five digits style code.
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What are you doing when you are supporting a major sales advisor?
Bringing pieces from the stock according to the message given by major sales advisors or clients directly.
Offer drinks to customers. Chat with customers when major sales advisor is not in the front. Help packaging. |
|
What is our return & exchange policy? In store and Phone order.
In store: exchange or store credits in 10 days. Fur&Sunglasses&Evening Dresses are not returnable anyway. Sales or discounted items are not returnable.
Phone order: exchange or store credits or return to original payment method in 7 days upon receiving. |
How many baby goats does it cost to make one cashmere coat?
58
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What are four major elements in GIADA Store layout?
Bronze, Leather, Stone, Water
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How do you generate an exchange?
Return the item, and sell the new one.
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What do you do if your customer paid cash?
Wrap the cash with the sales receipt and put it in the safe with your name on it.
|
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Define three indicators we are using to determine customer development? New Type A, Repeat Customer, Loyal Customer.
o New Type A: First time shopping with GIADA Boston within the calendar year.
Repeat Customer: New Type A customers who shop with GIADA Boston more than or equal to two times within the calendar year. Loyal Customer: Type A customers who shopped with GIADA Boston in the past years continue shopping this year. |
What is the diameter range of the baby cashmere fiber that we use for GIADA cashmere coats?
12-15µm
|
Where does the stones come from? And what is the signature plants in store?
Dolomite Mountains/Calla Lily
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How do you pull out all dresses in size 44?
Go to inventory, and type 44 in size, then look at the results.
|
List two fitting room rules.
Don’t let customers bring any accessories into the fitting room, except for shoes.
Clean the fitting room for customer regularly, do not leave more than 5 pieces inside the fitting room. |
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