Solve problems, take risks, get out there, think BIG, be productive, work hard, go the extra mile, care about the customer, 100% satisfaction, accountability.

The customer emailed that there is damage to the "front socket" or "front hole".

I need to schedule a demo for next week, i reach out to ___ if a DEMO machine is available.

Every time I need support I email ____.

Before promising or quoting for field service, in a remote location, first i have to check with KR & SG ____.

You met with a NEW customer, they want to be set up for Net Terms. You need to send them this proactively.

I am an FDA APPROVED color coded brush kit that comes in pack of 6. Name the part number for the kit in one color.

I'm packing up the unit after the demo, there was an issue with the pressure building properly no matter what i tried to do. I will add this information on __ for repair and Krista to be aware.

The person at Goodway who ultimately handles creating part numbers/adjusting pricing/identifying uncommon parts and functions ___.

You just sold your customer a GVC-18000, they already have two of them at the plant. When quoting for field service, you must ____.

Customer's facility is in Florida. They keep complaining that the unit is having equipment failure going overpressure and over temperature. Water is in the tank but machine is not reading it. They are using ___ water.

You just sold a 93-KIT0934, i also need to add ____ to the quote as an extension piece.

A demo machine arrived at Goodway after being in the field for 2 weeks; my customer desperately needs it and wants to do a one week rental immediately, i tell them that the machine will be ready in ___ days.

On January 28th I requested a part to be sent to me for a demo, i need it shipped RIGHT NOW but it's the end of the month. The girls would reach out to __ to try and get it shipped in time.

The customer emailed me directly that the pressure isn't building properly, and they want service completed immediately. Upon speaking with Zach, it was determined that only the pressure switch reset and descale is needed. Instead of sending them a tech out we could just provide ____ instead.

I just sold a portable brushless system to our customer, and received the purchase order. I need to provide ___ and let the customer know the lead time is ___.

You're selling a GVC alongside a Jet/Brushless system. This is the part number for GVC-18000 and GVC-36000, after 2019. (BONUS IF YOU KNOW THE OLD 6MM CONNECTION)

You've already provided Krista with the delivery contact for the demo, once you're onsite you confirm __.

The customer called in they need a 66' hose overnighted by tomorrow. You call KR or SG and they tell you the system shows 5 on hand yet 6 "open order quantity" yet you told them they will receive this and the girls will provide tracking ASAP, this is an example of ____ and ____.

There's a nationwide labor shortage, the customer is desperate for an onsite visit but the earliest appointment available is 10 days out. We're obviously here to help the customer, so instead I'm going to offer ____ or ____ if I'm the area.

I just sold a fixed brushless system, and i have the measurements and everything; I need to provide Victor Ceci with an additional ____ for production.

Your customer reached out they need service immediately, they let you know that they need it done by their audit in 2 days; Customer complaints the unit is turned on the LED is solid but the unit will not heat up. They need to ____.

Before my demo can be shipped, I send the following information via EMAIL to Krista..

The customer reached out to you directly regarding a problem you're having, you immediately send it to KR & SG for us to handle without introducing or responding to the customer. This is an example of ____.

I'm quoting a field service visit for a customer with (1) GVC-36000 and (1) GVC-72000 I need to send quantity __ of part number ____