| Honor | Care Pros | Clients | Market | 10/5 Cohort |
|---|---|---|---|---|
|
Roger, Josh, and Matt
Who are the "IT Team"?
|
Care Professionals because we treat our caregivers like professionals
Where does the name "Care Pro" derive from?
|
4 hours
What is the minimum hours a client can request care for a single visit?
|
MWSW, NorCal, SoCal
What are the Market Regions (service areas)?
|
John
My commitment is to be your ultimate hype man. Present the possibilities, hold you able and capable, and listen intently.
|
|
Seth, Sandy, Cameron, and Monica
What are the co-founders names?
|
Compassion, Motivation, Experience, and Attention to Detail
What is a characteristic we look for in our CPs?
|
False. Clients can manage their own care, depending on cognitive condition
True or False: A client cannot manage their own care and must have family members or appoint someone to be their Account Owner(s)
|
Warm transfer allows you to stay on the line and blind transfer drops your side of the call when the transfer is complete.
What is a warm and blind transfer?
|
Leslie
I am committed to be the best human I can to provide a great experience for clients, care pros and coworkers with through empathy, understanding, and honesty.
|
|
Own The Outcome, Solve with Empathy, Act with Honor
What are Honor's Values?
|
True
True or false: We prodive a cell phone reimbursement of 8.4 cents per hour worked
|
Legal, Care, and Billing
What are the 3 responsibilities for Account Owners?
|
Client Fall, Physical/Verbal Harrassment, Discrimination, Injury
What is one type of escalation?
|
Abel
My commitment is to give a relax, fun, and collaborative interaction to our clients, care pros, and Honor team members that can help move towards creating a better standard in the care industry for others to follow.
|
|
Clients, Care Pros, and Partners
Who are Honor's stakeholders?
|
Daily overtime of 9+ hours and weekly overtime 40+ hours
What is OT in California for a CP?
|
True. We use an Enhanced Infection Control protocol to continue providing care.
True or False: As COVID protocol, we can provide care to a presumed or confirmed case client.
|
Chicago, St. Louis, and Florida
Name 1 of the 3 markets Honor is looking to expand.
|
Kelsey
My commitment is that every action I take as a leader will be to serve our community fearlessly (Team, Client, Care Pro, Partners) with a mindset centered around empathy, inclusion, and growth.
|
|
$30 Billion
How much is the home care industry worth?
|
It is OUT OF SCOPE to administer medication; we can remind and do hand-over-hand guidance
What is out of scope for Client's medications?
|
Manage overall sucess of CP/Client relationships and provide excellent service.
What is a Client Manager's role and responsibility to the client(s)?
|
Once we've reached out to all previously seen CP's, we are to reach out to the AO to confirm cancelation of visit, restaffing of visit, or opening to new care pros.
What does it mean to "Call Staffing Contact" in Shift Recommendation as a Staffing Protocol?
|
Beverly
My commitment includes being a positive force of change while contributing towards innovation with an empathetic mindset.
|
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