| There's no I in Teiam. | Get a lawyer and Seuss me, then | NPS, PPP, ETC | Will it blend? | Now I know my QABCs |
|---|---|---|---|---|
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Who is Kaevin?
This banker is intrigued by the history of waterfalls, and I assume, hallmark movies because that is some basic stuff right there.
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What is Least Likely to Succeed
He was voted ________ by his classmates in college
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What is Warm Greeting, Ownership with Paraphrasing, AHT Management, Pleasantries, and Strong Closing?
Name three of the five NPS enhancements we're "working on"
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What is NO?
Customer wants to increase their Zelle Limits.
Blended? Yes or No |
What is 15 days?
This is how long a merchant return/refund can take to post to a business credit account
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Who is Alesia?
This banker is obsessed with tiktok videos
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What is 27?
His first book was rejected (within 5) this many times before being published
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What is True?
Customers can reapply with the decline reason Payroll documentation provided did not substantiate the requested loan amount.
True or False |
What is NO?
Customer wants to increase their Online Wire Limits.
Blended? Yes or No |
What is If applicable, file a Card Claim and/or Status the card as stolen.
Warm transfer customer to Security Response Center (SRC). If SRC refuses to accept the call, ask to speak to an SRC supervisor.
This is what you do if a customer was forced to give out their card number and pin or cash at a wells fargo atm, depository or bank-owned parking lot.
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Who is Alleyah?
This banker was the only child on their mom's side until the age of 13
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What is $50?
He won a bet that got him this much money for writing Green Eggs and Ham
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What is False?
Customers can reapply with the decline reason One or more applicants does not meet SBA eligibility requirements.
True or False |
What is NO? We're getting rid of it, anyway.
Customer wants a card-free ATM Access Code.
Blended? Yes or No |
What is Check Safekeeping changes are not effective until after the current statement has cycled.
This is when check safekeeping changes will be effective
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Who is Kim?
This banker sings when they get overwhelmed and frustrated to relax
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What is GRINCH?
His personalized license plate read _____ for this famous character he created
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What is 0122?
This LOAN screen shows if a customer has autopay set up on their loan or not.
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What is NO?
Customer wants to change their account nicknames online
Blended? Yes or No |
What is
On the profile toolbar, click DCN. In DCN Info, select the device. Click Activate Follow the CSS prompts.
This is how you activate a DCN for a credit card
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Who is Dee?
This banker loves Chinese Food
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What is the Pulitzer Prize?
He won this award in 1984, the first ever for writing children's books
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What is 0104?
This screen in AFS is used to check the original loan amount
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What is NO?
Customer wants to know why their mobile deposit was put on hold
Blended? Yes or No |
What is Escalate per center guidelines.
This is what you do when a customer threatens you over the phone.
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