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What is: What is: Knock "RA (Name) Room (Number)"
If no answer: Knock "RA (Name) Room (Number)" If no answer: Knock "RA (Name) Keying in Room (Number)"
Explain the key in protocol.
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What is A. Approach them and ask them to put a mask on because the State of Massachusetts requires all people in public spaces or common areas and ask them to please put a mask on when outside of their room. Get Name and ID Number Write IR.
You see a resident in a common area with no mask, what do you do?
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Free Pass
Share 5 fast facts about yourself.
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What is: Complete round of floor you are on telling residents you pass by to leave the building. See RLC for directions and help direct residents to proper safety zone.
The fire alarm goes off and it is unclear if there is a building fire or not, what do you do?
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What is: What is: Submit a ticket on the fixit app also known as the BIM 360 Ops App
How does a resident report a maintenance issue in the building?
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What is: Verify their room number and name on the roster, sign the temp key out using the temp key card excel sheet, give the resident the key card, and tell them that they have 72 hours to get a new card from Richard at the hub.
What do you do when a resident is locked out and lost their ID Card
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What is Approach the group and inform them they are violating the social distancing policy. Only 5 people are permitted in common areas at a time and all need to stay 6 feet apart. Gather Names and ID Numbers and then ask them to please leave the area. Write IR
When doing a round of the building, you see a group of about 15 - 20 Residents all gathered in the common area watching the Bachelor, what do you do?
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What is: What is: Ask them if they have been smoking marijuana in their room because there is a strong odor, confiscate any marijuana / paraphernalia found in room document it and write IR with Name and ID Number.
You are doing a wellness check on a student, and you find that they are smoking in their room. What do you do?
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What is: Reassure the student that they are supported and vocalize that they are not alone. Call RLC, RLC will contact T IX Coordinator KVD
A resident approaches you to tell you that they recently broke up with their partner and their partner keeps sending them emails and messages even after they told them to stop.
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What is: Inform the resident that they cannot have the prohibited item in Hult House because it is a safety hazard, take a picture of where the item is found, confiscate the item bring to office, document and write IR.
You are completing a lock out and notice that there is a Orange Banana Breach Breeze Candle sitting on their desk, what do you do?
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What is: Verify their name and room number on the roster, go into the key box in the office, find the key for their bedroom using the list of keys in the bottom of the box, use that key to open up their bedroom, return key once complete.
A resident calls the RA On Call phone because they locked their bedroom key in their bedroom
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What is Give RLC on Call a call, ask what symptoms, ask them to stay in their room.
A resident tells you they have not been feeling well and that they are worried they are having symptoms of COVID
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What is: Follow Knock and Key in procedure, ask residents to quiet down, complete round of that floor 30 minutes later. If party is still loud, ask everyone to leave and collect names and ID Numbers, Write IR
You are on a tour and hear a party happening in 1106
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What is: Go to residents room, complete a wellness check, use ALGEE, escalate the RLC
You get a call that one of your residents is concerned about someone in the building because they recently got some really bad news and hasnt been seen or heard from in a while.
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What is: Follow Knock and Key in protocol, inform the residents that it is quiet hours and ask them to quiet down. Do a round past on that floor 30 minutes later, if music is still loud, tell the resident to shut off the music and document issue with Name and ID Number in IR.
You are completing a tour and there is really loud music coming from a room past quiet hours, what do you do?
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What is: Verify their name and room number on the roster. Sign out the temp ID card using the Temp key excel sheet, key them into the room, return key to key box.
What do you do when a resident is locked out because they left their ID In their room?
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What is: Inform the resident that they cannot have alcohol in Hult House if they are under the age of 21, confiscate alcohol, label it and Write IR
You are doing a wellness check on a resident who is 19 and find that they have a bottle of SVEDKA in their room, what do you do?
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What is: This is a Title IX Incident, use ALGEE, vocalize that there are support services for them, Call RLC, and RLC will call Title IX Coordinator KVD
A resident asks to talk to you in private: and they state that they are upset about something that happened, that they wish they didnt go to that party or that they wish it didnt happen, blaming themselves for what happened to them. What incident is this and what do you do?
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What is: T IX Incident, COVID Positive Student / COVID Symptoms, Resident Uncontrollably crying and not talking, drug production / growth
What are the clues to call the RLC On-Call
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What is: Use the CSC Mobile Pay App click the more tab and click the request service to submit any issues
How do you submit a ticket for the laundry issues?
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What is: Verify their name and room number on the roster, go into the key box in the office, find the key for their bedroom using the list of keys in the bottom of the box, use that key to open up their bedroom, return key once complete. Ask the resident to submit a fixit ticket to get a new bedroom key printed.
What do you do when a resident lost their bedroom key and their room is locked?
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What is: What is: Inform resident that they are not allowed to consume alcohol in common areas and ask them to bring it to their rooms.
You are doing a tour of the building and see a resident who is over 21 drinking alcohol in the common area, what do you do?
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What is: Inform the resident that they cannot have alcohol in Hult House if they are under the age of 21, confiscate alcohol, label it and Write IR
You are doing a wellness check on a resident who is 19 and find that they have a bottle of SVEDKA in their room, what do you do?
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What is: Ask another RA to complete a walk through of the floor with you and if they identify the same room that you have identified, complete knock and key in procedure. If no room is identified, write IR documenting time and area of marijuana smell.
You are completing a round and on the 11th floor you smell marijuana throughout the whole floor but cannot pinpoint an exact location, but feel like its coming from a range of 4-5 rooms.
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What is: Verify their room number and name with the roster. Go into the keybox in the office, and grab the master key for that floor, which is located on the bottom shelf of the front row of keys. Ask them to submit a ticket and key them into their room .
A resident calls you after 10 PM while on call to let you know that their keypad is dead, what do you do?
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