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Incidents 1 Incidents 2 Incidents 3 Incidents 4 Incidents 5
100
What is: Verify their full name and room number on the roster and key them into their room with a key card.
A student is locked out at 2 AM, what do you do?
100
What is: verify their full name and room number on the roster, then get the bedroom key from the key box on 4th floor, open their bedroom door, and return key to 4th floor.
A student has lost their bedroom key and their bedroom is locked, what do you do?
100
What is:
Confirm details of student illness/ procedure including where the student is being treated
Establish a timeline for illness if appropriate
Document timeline and actions taken via incident report 
Throughout
Liaise with RLCs to ensure ongoing support for the student
Post
Debrief with residence life professional staff
Follow up with student when they return to residence for additional support
A student tells you that they are going to the hospital because they hurt their ankles
100
What is: Knock on the students door and ask for the noise levels to quiet down because there was a noise complaint. Complete a round by that room 30 Min later to check noise.
You are on a tour at 11 PM and hear Nikki Minaj blasting Superbass through the entire 8th floor and find its coming from 822.
100
What is: approach the student and ask them to put on a mask because Massachusetts state guidelines requires masks to be worn anywhere in a public setting, which includes Hallways and common spaces of Hult House.
You see a resident not wearing a mask in the common area in Hult House, what do you do?
200
Ask security to accompany you to the room as needed (always respond with the other RA on call)
Knock on the door and await a response. Utilize key-in procedures if necessary
Inform residents that alcohol consumption is suspected and ask to inspect the room
Establish the individuals in the room through Hult IDs or other forms of identification (for guests). Security can assist if a student refuses to identify themselves
Confiscate and tag any alcohol. This should be done by an RA who is over 21.
Any open containers (solo cups, open beer cans) should be noted and emptied in the bathroom sink
Document timeline and actions taken via incident report
Remain calm and respectful of residents
Act with discretion
Communicate next steps with residents (that you will be filling out a report and a member of the Residence Life team will be in contact with them) 
You catch a 19 year old resident with alcohol in their rooms, what do you do?
200
What is: Knock on the door and await a response. Utilize key-in procedures if necessary
Inform residents that their party is becoming disruptive, and should it continue they will be asked to leave
Walk the hall again approximately 30 minutes after to ensure that the group has quieted or left
If after 30 minutes the party is still going on loudly, ask all guests to leave and complete an incident report
One of your fellow MIB Classmates are walking throughout the hallways with their Bud Lite Limes
200
What is: Ask another RA to do a round of the floor with you to see if they can detect the area the smell is coming from. If they cannot detect the exact origin of the smell, document it in the tour report and an IR
You are completing a round of the 9th floor and smell a strong wiff of Marijuana down the entire hallway but are unable to pinpoint a room.
200
What is: Ask security to accompany you to the room
Knock on the door and await a response. Utilize key-in procedures if necessary
Inform residents that drug use is suspected and ask to inspect the room
Establish the individuals in the room through Hult IDs or other forms of identification (for guests). Security can assist if a student refuses to identify themselves
Confiscate and tag any drugs or paraphernalia
Document timeline and actions taken via incident report
You smell a very strong smell of Marijuana from room 1100, what do you do?
200
What is: Knock on the door and announce yourself and an RA, If student doesn't answer knock a second time, if student doesn't answer, knock again and announce RA Keying In
Explain the key in protocol
300
What is: inform the resident that they cannot have a candle in the building due to a fire hazard, collect the candle, complete an IR.
You are completing a lock out, and you see a Pink Lemon Breeze Candle on their desk , what do you do?
300
What is: mini-fridge, small microwave, Kurig Coffee Maker,
What are the permitted kitchen items in Dorm Style rooms?
300
What is: Approach the students and inform them that they need to social distance and that the common areas are not permitted to have 5 or more people at a time due to Massachusetts State Guidelines. Take down student ID Numbers and Names and write an IR.
You are completing a round of your floor during a tour and see a Bachelor Viewing Party with 30 people in the common area, what do you do?
300
What is: follow key in protocol, speak to the residents and inform them that they cannot smoke within the building and that there is a designated smoking area. Take their ID Number and full name, write an IR.
A resident is smoking their cigarettes in their room, what do you do?
400
What is:Establish a timeline for the belongings in question
Establish details of the theft (in person/ items missing from room)
Contact the RLC and Cambridge Police to file a police report
Record pertinent details of the police report (badge numbers, case numbers, etc)
Document timeline and actions taken via incident report
A resident comes to you and tells you that her items were stolen in North Point Park, what do you do?
400
What is: Call security, RLC On Call, and 911 for medical transport, see if resident is okay, get their name and student ID Number, and ask them if they've been drinking.
You find a student in the common area, vomiting from drinking excessively, what do you do?
400
What is: Ensure that the student is in a safe and neutral environment
Utilize Active listening skills
Remind the student that you are there to help
Emphasize that the items discussed are private but not confidential
Establish a timeline of incidents
Contact the RLC on call
Write an incident report
A student comes to you because their Ex is repeatedly texting them and calling them and they feel uncomfortable and dont know what to do, what would you do?
400
What is: Make a round of the floor you are on, and tell all students you see to leave the building and go to the designated safety zone in front of Hult House, even if it is a false alarm, still exit the building.
There is a fire alarm, and residents are telling you that they dont want to leave because of someones bad cooking, what do you do?
500
What is: Put a ticket in on the Fixit App, go to the fourth floor take a Master Key for the designated floor and open their front door for them and assure that someone will be there soon to open it.
A student is locked out, but your key card isnt working on the front door, its not blinking, what do you do?
500
What is: Contact Security to assist breaking up the party, inform them that large gatherings of people are not permitted, gather ID Numbers and Names, and ask who is 21 Years Old, shut party down.
You get a call that there is a large party in room 1200 with lots of people, who you dont know if they are of age or not, what do you do?
500
What is: Do a quick round of the floor you are on, evacuate the building, heard all the residents to the bike path and ensure that the driveway is cleared for Emergency Personnel.
You are on call and you recieve a phone call that the 8th floor is on fire, what do you do?
500
What is:
A student calls you and informs you that they were just diagnosed with COVID-19, what would you do?




Hult House What Would You Do?

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