| Un-Carrier Moves | C2 | Intro to TEX | P2R (Path to Resolution) |
|---|---|---|---|
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What is Simple Global
Get unlimited data and texting for free while traveling abroad to other countries and destinations
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What is searching and navigating
Two ways to look up information in C2
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What is are they happy? staying longer? reducing effort?
The Pillars
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What is Greeting
Upbeat. Sets the tone of the call. brands TEX
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What is GoGo Inflight
Stay connected while in the air with unlimited texting over Wi-Fi, at no cost
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What is Devices
Where you can find everything you need to know about phones
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What is TEX branding
Educating your customer about Team of Experts
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What is Recap
Provides summary of call. brands TEX. sets expectations.
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What is T-Mobile Tuesday's
Every week we thank our customers with free stuff
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What is In-Store
Assist peers calling in from retail (RSL)
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What is Mike Sievert
Our CEO
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What is Deepen the Relationship
Consists of upselling/right- fitting the cust. provides benefits of being T-Mobile customer
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What is Team of Experts
The end of robots and phone menus
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What is Offers
Used to locate the latest deals
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What is Mike Sievert
Our CEO
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What is Signature Response
Assurance of help.
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What is T-Vision
It’s everything you love about cable and streaming services — including live news and sports options — minus the stuff you don’t, like clunky boxes, annual contracts, bloated lineups and high costs
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What is Get 50% off Google Pixel 4a 5G with new line offer
to qualify they must purchase a new Google Pixel 4a 5G on EIP and activate a new line of voice service on a qualifying rate plan
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What is TEX promise
Fix it the first time, no transfers, easy to connect with us, don't want to call in? we'll show you how to do it yourself
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What is self-help
Reduce customer effort
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