Degree to which a set of inherent characteristics fulfill requirements.

Often expressed in terms of combination of the consequence of an event and the associated likelihood. Effect of uncertainty

Focus of clause 4, 5, 6

Agency's core processes

Focus of clause 9, 10

The standard the Agency is seeking certification for/against

The output from one process may become input or resource for another. Enables an organization to plan its processes and their interactions.

One of the Quality Management Principles , also one of the Agency's Core value

Focus of clause 7 & 8

Customer perception of the degree to which their needs and expectations have been fulfilled

The number of Quality Management Principles

Enables an organization to ensure that its processes are adequately sourced and managed and that opportunities for improvement are determined and acted on

Internal and external issues that are related to its purpose and its strategic direction and that affects its ability to achieve the intended results of the QMS

It is information that is used and shared to achieve the organization's objective and is generally gained by experience

Systematic, independent and documented process for obtaining objective evidence and evaluating it objectively to determine the extent to which established criteria are fulfilled

A set of interrelated or interacting elements of an organization to establish policies and objectives, and processes to achieve those objectives

The phase/stage within the Deming cycle where monitoring and measuring of processes and the resulting services against policies, objective requirements, planned activities occurs

A representation of top management commitment to satisfy applicable requirements, provide a framework for setting quality objectives and to continual improvement of the QMS

Resources that need to be provided for the establishment, implementation, maintenance and continuous improvement of the QMS.

Outputs from Management Review

Number of requirements in the ISO 9001:2015 QMS standard

This enables an organization to plan and implement actions to address risks and opportunities. Carrying out preventive action, analyzing non-conformities and taking action to prevent recurrence.

Considerations when planning for the QMS

These reviews are conductedto include needs and requirements of the customer,satisfying statutory and regulatory requirements, requirements specified by the organization

Non-fulfillment of a requirement. Actions taken to correct and prevent recurrence of non-fulfillment of requirement.