Every interaction (phone or chat) requires a ______

This platform will replace ASG

For first time VDI requests, where do we assign said VDI?

What is a resolver group?

3 Tools to access Active Directory data

Requests are sub-divided into 2 types:

List all 2 components needed for Netscaler to run in Internet Explorer

List two tools used to re-add machines

List 6 things SD must have open at all times

This tool allows SD to re-add machines

This is the status for when a ticket is sent to another group or has yet to be assigned

Users must be active in ____ to access ASG/Netscaler

Name of tool used to troubleshoot VDIs

Tool used to close a shared file from a server

Page to request entitlements

This is another name for the number of users affected during a major incident

1.0, 1.1, and 1.2 must be checked in IE. This represents what IE feature?

Software Installation can be performed in all environments of virtualization except

Tool or program used to wipe unneeded files to free space in a machine

List all 3 common SS domains

What are Service Now's 6 types of calls?

Besides enabling the TLS versions, list 3 other troubleshooting steps to take when troubleshooting ASG load errors.

_______
provides server, application and desktop virtualization, networking,
software as a service, and cloud computing technologies

Where must Citrix Gateway be installed from?
A. Global Package
B. Software Center
C. CMD Installation
D. Access.statestreet.com
E. https:citrix-ssc.com

If
disconnected, user will not be able to connect to Microsoft Exchange.
This must be populated with server name. Name this field.