Requests Lotus Telephony Jabber Software Installation
100
User wants to install ________

First time approvals, software application installation, new changes needed
Name a scenario where a request is needed
100
Lotus notes ID and password
What's required for Lotus installation processes
100
Phone set-up, jack activation, phone extension, display name on phone, voicemail set-up, call recording
Describe a common telephony issue
100
Create a new chat room
If a user wants to ____________, they must create a self-service ticket (or we may do it for them) for Jabber specifically
100
CMD/ Global Package
Which is SD's preferred method to install software?
200
Advise user to contact Global Human Resources
If the display name is incorrect in Active Directory, we need to ____
200
Notes, Statestreet

Lotus ______ is IBM's e-mail system, e-mail is probably the most recognizable component that it has.And the name of the domain we use is called ______________.
200
create a Service Catalog request
If phone jack is not active, SD must ______________
200
access the Software Center in their PCs
To install Jabber, users may _____________
200
Administrator rights
What is needed to install software?
300
a self-service SNOW ticket via Service Catalog
To change the name appearing on Cisco phone's LCD screen or to get a new extension assigned, user should submit ________
300
From global package
Where do we manually install Lotus from?
300
(CORP) LAN ID
You must have an active ____ to submit a request to have voice mail set up
300
Helpdesk , Global Package
To re-install Jabber, _______downloads it from ____.
300
Active DIrectory Tool & Software Center
If software installation (from Global Package) fails, what 2 other forms of installation are there?
400
Users must fill form found on Collaborate Site first then send that form after approved to Security Exchange Team
Users may request that their phone number be displayed on their Outlook profile
by doing this:
400
is added to the AD Group for GLOBAL SCCM,
After a user is ___ ___ ___ ___ ___ ___, SD may proceed to helping them with the installation.
400
submit a SAM request form
If the user does not have an active LAN ID, the manager must ______________________
400
Incident, Verizon
If jabber phone services are not working, we need to create a(n) ________ and route it to ____________
400
Updates are included automatically with the installation
List an advantage of using CMD and Global Package?
500
e-Dir/ ID Portal / AD
SNOW displays data fed from ___________
500
Global SCCM
If SAS
cannot provide file ID and password, __________ will be the next resolver team
500
Enterprise Call Recording Software
ECRS is also known as:
500
2 days
The user has to allow up to ___ days to become active before proceeding to install Jabber
500
.exe and .bat
What are the two types of file extensions that we use to install files?






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