Requests | Lotus | Telephony | Jabber | Software Installation |
---|---|---|---|---|
User wants to install ________
First time approvals, software application installation, new changes needed
Name a scenario where a request is needed
|
Lotus notes ID and password
What's required for Lotus installation processes
|
Phone set-up, jack activation, phone extension, display name on phone, voicemail set-up, call recording
Describe a common telephony issue
|
Create a new chat room
If a user wants to ____________, they must create a self-service ticket (or we may do it for them) for Jabber specifically
|
CMD/ Global Package
Which is SD's preferred method to install software?
|
Advise user to contact Global Human Resources
If the display name is incorrect in Active Directory, we need to ____
|
Notes, Statestreet
Lotus ______ is IBM's e-mail system, e-mail is probably the most recognizable component that it has.And the name of the domain we use is called ______________. |
create a Service Catalog request
If phone jack is not active, SD must ______________
|
access the Software Center in their PCs
To install Jabber, users may _____________
|
Administrator rights
What is needed to install software?
|
a self-service SNOW ticket via Service Catalog
To change the name appearing on Cisco phone's LCD screen or to get a new extension assigned, user should submit ________
|
From global package
Where do we manually install Lotus from?
|
(CORP) LAN ID
You must have an active ____ to submit a request to have voice mail set up
|
Helpdesk , Global Package
To re-install Jabber, _______downloads it from ____.
|
Active DIrectory Tool & Software Center
If software installation (from Global Package) fails, what 2 other forms of installation are there?
|
Users must fill form found on Collaborate Site first then send that form after approved to Security Exchange Team
Users may request that their phone number be displayed on their Outlook profile
by doing this: |
is added to the AD Group for GLOBAL SCCM,
After a user is ___ ___ ___ ___ ___ ___, SD may proceed to helping them with the installation.
|
submit a SAM request form
If the user does not have an active LAN ID, the manager must ______________________
|
Incident, Verizon
If jabber phone services are not working, we need to create a(n) ________ and route it to ____________
|
Updates are included automatically with the installation
List an advantage of using CMD and Global Package?
|
e-Dir/ ID Portal / AD
SNOW displays data fed from ___________
|
Global SCCM
If SAS
cannot provide file ID and password, __________ will be the next resolver team |
Enterprise Call Recording Software
ECRS is also known as:
|
2 days
The user has to allow up to ___ days to become active before proceeding to install Jabber
|
.exe and .bat
What are the two types of file extensions that we use to install files?
|