Jeopardy Sf Its Edition Jeopardy Template

Roles	Escalations	Policies	Trivia	Troubleshooting
100 Javier Ruelas Who is our West RMM?	100 ITSM-AD Administration Account keeps getting disabled despite enabling it repeatedly	100 -HDDR -Smartphone RETURN Ticket (Wireless Dashboard) -SDHD What 3 tickets are created when an employee leaves the firm and turns in their laptop and smartphone?	100 MJ SF ITS’ employee who has been here the longest is _____	100 Possible answers... -Check and update drivers -Scan for viruses/malware -Reboot (e.g. if user held down shift key for too long, it locks the keyboard at least for HPs) -Inquire to see if it is hardware-related. If so, shell swap. Keyboard doesn't work.
250 Possible answers: Tran Lam Michael Krivas Beck Murzayev Rohit Joseph Name 1 West-Region Adobe SMR	200 TSS-Mobile Email Device Support-West Errors in billing charges for a customer’s phone and plan	200 15 Non-ZT Macbooks require ___ days of HDDR	200 Joe Ucuzoglu What is current CEO’s full name?	200 Possible answers: -Check if Mac is in compliance -Most likely a conditional access issue --> steps to solve: enable filevault, ensure AD is joined, re-register conditional access on Self-Service Macbooks ONLY: Outlook and Skype login both do not work.
300 Possible answers... George Chou Christian Agredano Jesse Le Rafael Castellon Name 3 Apple SMRs	300 TSS-Mobile Center of Excellence Marking a phone as personal on Wireless Dashboard	300 FALSE -Tax, OGC professionals and contractors are NOT allowed to use OneDrive for Business True or False: All practitioners are allowed to use OneDrive for Business	300 2011 In what year did Deloitte move to 555 Mission St?	300 -Inquire customer about what happened (e.g. install some shady software/app) to see if user-caused -Update to latest drivers and firmware as well -Possible hardware issue: check if all components like internal cables, cards are installed and seated properly Blue screen of death
400 Possible answers... Tran Lam David Kim Long Looc Rafael Guzman Mark Gross Alan Zeng Name West 3 AOPs	400 DAS-SES DeloitteNet Technical issues with Deloittenet site	400 16 Users must return both their phones and laptops when on LOA lasting more than ___ weeks	400 2022 In what year is the SF building renovation supposed to be completed by?	400 Possible answer: -Might be corrupted. Uninstall and reinstall -PST file is over 20GB. Compact it on Outlook Connected Backup does not back up at all
500 Haruna Brinson Name 1 Procurement Analyst	500 DAS-DevOps-EMS, VSA and Information and Knowledge Solutions EMS application feature/use	500 The user's phone MTN can be either cancelled or released True or False: When on LOA, the user’s phone MTN can ONLY be cancelled and NOT released to them FALSE	500 S3 Deloitte’s new phone recycling company is called _____	500 Most likely a certificate issue. Steps: delete WirelessDNET, the current certficate on "profiles" then install a new on self-service. Macbooks ONLY: WiFi does not work

Jeopardy: SF ITS Edition

Press F11 for full screen mode