| Remember the Member | Please and Thank You | Claims R Us | Networking | Help! I need a Dentist! | 
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					  What is A-01					 
					
					 Fast Path Option to View Member Information 
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					  What are Soft Skills					 
					
					 Having these skills will help you have better conversations, work well with managers or co-workers and enjoy or work environment. 
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					  What is A-02					 
					
					 Fast Path option to view claim 
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					  What is PPO					 
					
					 This network yields the best saving for the member 
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					  What is Doctor Inquiry					 
					
					 Action Tab used to view what the Dentist submitted for a claim 
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					  What is Family					 
					
					 This Action Tab is used to review the family detail information (to include addresses and eligibility information) 
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					  What is True					 
					
					 True or False  
					Attitude, team work and positivity are examples of soft skills?  | 
				
				
						
					 
					  What is History					 
					
					 Action Tab used to view full member history 
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					  What is Fixed Co Pay					 
					
					 The term used for FCP 
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					  What is A-23					 
					
					 Fast Path used for Dentist search by TIN 
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					  What is F10					 
					
					 This Action is used to fold and unfold member information 
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					  What is Customer Service					 
					
					 The ability to communicate well with customers to better understand the customers needs and address them effectively. 
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					  What is Doctor Inquiry					 
					
					 Action Tab used that allows you ti view claim history 
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					  What is Delta Care					 
					
					 This is the national term used for HMO network 
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					  What is Status					 
					
					 Where would you look to determine if a provider is active 
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					  What is F11					 
					
					 Action Action is used to to view member numeric search 
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					  What is False					 
					
					 True or False 
					When a customer calls and is upset with something in regards to their plan its your fault.  | 
				
				
						
					 
					  What is Claim Inquiry Screen					 
					
					 Action Tab used to view detailed information regarding the claim 
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					  What is Out of Network					 
					
					 The term used for OON 
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					  What is A-21					 
					
					 Fast Path used for local Dentist search 
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					  What is a Red Asterisk					 
					
					 A way to see if member is a delta dental employee or vision policy 
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					  What is True					 
					
					 True or False 
					Understanding right from wrong will help aid in the decision we make?  | 
				
				
						
					 
					  What is In For Pay					 
					
					 The term used IFP 
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					  What is $200					 
					
					 This is the amount of a procedure we strongly suggest a pre-determination to be done 
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					  What is an E Form					 
					
					 If provider not listed in in the local what needs to be sent to Provider Relations 
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