Time factors DME Case Management Medicare Medicaid
100
What is two business days
Medicaid Pre-D Standard
Decision is due in what time frame based on the receipt of the request a)what is 48 hours b)what is two business days
100
What is when UPMC is secondary
When do you need a primary denial prior to review
100
What is a PHR - Patient Health Review
Needs to be completed to gather additional information about patient needs on initial patient contact or every 6 months
100
What is "If it wasn't documented it wasn't done" or "Make sure your note tells the story"
A cardinal rule for nursing documentation
100
What is "False" if member is under 21 years of age, all denials will fall under Medical Necessity
The RN will process an administrative denial for an 18 year old when something is requested that is not a covered item. True or False?
200
What is one
How many attempts must be made to Medicaid members for denials
200
What is an LCD/NCD
When a procedure code requires a prior AUTH for a Medicare case, documentation of a ______ is required
200
What is PGI - Problems, Goals and Interventions
Needs to be deactivated prior to closing a case management case
200
What is three (3)
How many outreach attempts must be made to obtain additional information (total)
200
What is MA Partial Approval
The determination that is used when services or items are partially approved and partially denied
300
What is 72 hours
Medicare - the amount of time given for a decision on an expedited request a) 3 days b) 72 hours
300
What is 14 days
A DME case is pended for further information, when is a decision required
300
What is 2 call attempts on 2 different days at different times of day.
How many call attempts should be made before closing a case
300
What is "An outreach call must be made to the member"
It is day 14 and the decision has just been made, what must you do to notify the member?
300
What is True
To be a true readmission - all 6 criteria must be met
400
What is 24
Medicaid Expedited Request - request for additional information must be done within _____ number of hours
400
What is Administrative Denial
MC/SNP - RN is able to this for MC/SNP if the request is not a covered benefit
400
True
If you have a UM case that is complicated, will have discharge needs or member has a chronic illness, you should refer to general case management TH UM bucket, T or F
400
What is provider, member, or member's representative
Who can make a request on behalf of the member
400
What is "CO Letter Review"
Letters- For Medicaid Denial letters - where is a letter reviewed and generated - name the worklist you will send it to
500
What is within one business day after requesting the additional information
Medicare Acute How much time is allowed for a decision when additional Information is requested
500
What is annually
Recurrent reauthorization cases need to be closed how often?
500
What is 2
Referrals from stratification should be called within 30 days of identification. All other referrals should be contacted as soon as possible but no later than ___business days of notification
500
What is "when the AOR is received" 72 hours for expedited and 14 calendar days for Standard
What is the timeframe of when a case begins if an AOR is requested
500
What is "UPMC"
Responsible for automatically generating the Approval letter for Medicaid LOB






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