| Key Capture 1 | KYC | Key Capture 2 | Hogan | Misc |
|---|---|---|---|---|
|
PDO
Which department do we send KeyCapture escalations?
|
Know your customer
What does KYC stand for?
|
RDSearch
What system is used to confirm a current day deposit?
|
THMU
What code is used to locate deposits?
|
Call Tracking System
What is Quest?
|
|
Call 800-539-9039 option 1 (Second Level Support)
What are the steps you would take to reset a SSO client’s password?
|
3
How many points are needed for Internal KYC points?
|
Single feed Panini X IF.
This type of scanner is leased by our KeyCapture clients.
|
3290
What is the bank number for New York?
|
8am and 9pm in the client's local time
What times should you be making outbound calls?
|
|
key.com
If a client is KeyNavigator SSO, what site needs to be added to Compatibility View Settings?
|
KeyNav Admin
What system is used to KYC a KeyCapture caller?
|
Bank-By-Mail Deposit
If a client is out of footprint and their scanner is down what is their option for making a deposit?
|
0101
What is the bank number for Ohio?
|
Call the client back
When you submit a request and it is completed, what should you do?
|
|
Alogent
What internal system is used to verify KeyCapture user permissions?
|
2
How many question in KeyNav Admin must a customer answer correct?
|
Receivables
Clients can select KeyCapture from which menu in KeyNavigator?
|
ACAL
What screen in Hogan can we verify alternative addresses and business names?
|
Authorized Business Client
What does ABC stand for?
|
|
the client is using more than one check scanning service on the computer in question or if the computer is used for scanning deposits to more than one bank
What does Fatal Exception, Scanner Error mean?
|
Yes, as long as you verify the caller
Can we speak to a 3rd party caller?
|
Small business 300k
Business banking 1million, Commercial clients 9,999,999.99
What are the 3 daily deposit limits for KeyCapture clients?
|
CURP
What is the screen to locate Cash Management Officers after you select HCIR?
|
8pm EST
What time does the CBS close for Key Navigator?
|
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