| Closing | Till | Projects | Customer Service | Miscellaneous |
|---|---|---|---|---|
|
When everything in the binder is completed, initialed
How do you know when you've completed closing duties?
|
Water only with a sealed lid
What kind of snacks and beverages can you keep at your register?
|
When someone checks the date on ALL candy, sodas, snacks, etc and we get rid of anything expired or close to expiration
What is an expiration sweep?
|
At customer service
Where can you do special orders?
|
Greet, inquire, personal touch, visa, and "thank you".
Don't forget circle savings and explain it as well as asking about emailed receipt.
What are the 5 steps?
|
|
In freight, across from the stairs, before men's back stock
Where can you find the shipping table and defectives bins?
|
You find out who the customer needs to speak to, hit transfer, type in the extension, wait for the associate to answer, then hit transfer again
How do you transfer a call?
|
Help to the best of your ability. Don't just hangout and talk
What should you do when you're on a project?
|
Customer Service
Where do you send someone to pick up a BOPIS?
|
Anytime that you need it. Whether it is another cashier, CS, an associate or ASl
when should you ask for help?
|
|
Nothing. You should clear all go-backs and hangers before leaving
What should be left at your till/register at the end of the night?
|
Do not bag their items, it makes it look like the product is already paid for. Call the visa booth before sending the customer over, and make sure you give them your card
What do you do if your customer is going to get a visa?
|
Return to customer service and check-in
What do you do if you finish the project you're on?
|
Yes, but it must be done at Customer service
Can we do a transaction tax exempt?
|
In the back. Make sure you're rotating everything
When stocking sodas, candies, snacks etc. where should you put the newest items?
|
|
You should de-bagel them and bring them back to freight to hang/box
What is the correct way to take care of the hangers?
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You should always show up 10-15 minutes early, especially when opening. You need time to open tills and find out what you will be doing
When should you show up for your shift?
|
Let someone know, we don't want you to be uncomfortable or struggle.
What do you do if you can't do the project you're assigned?
|
By having a cashier at customer service ring it up
How do you demo items?
|
straighten end caps, fill sunglasses, fold ammo bags, etc. try to stay productive
What can you do when you're on till and it is slow?
|
|
No. Upstairs cart should be sent upstairs and east and west carts should be empty
Should any returns be left at the end of the night?
|
Offer the many benefits; saving money, earning points, interest free over $500 and extended warranties
How can you sell a visa?
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Yes, but it doesn't mean it will happen. We schedule you where needed and what is the best fit for the day
Can you ask to go on a project?
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Never. Even if you know how you still need to send them to CS
When should you do a return at your register?
|
The three circles should be facing out. That ensures it comes off easily.
How do you know the proper way to put the bags on the hooks?
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