Daily Office Procedures Patient Privacy & New Patient Forms Reception Desk Particle Flow In The Zone
100
What is added it to the bank deposit at the end of the day
Cash collected by the medical office
100
What is a necessary place for paper medical records to be stored?
locked in the medical record storage cabinets
100
What is Copayment?
a fixed amount of money that the patient is responsible to pay at each visit
100
What is the paper tickler file and where should it be stored?
Consists of 12 folders for each month and 31 for each day (43 total) to remind MA about day tasks; should be located near where MA sits
100
How is insurance information added to the EMR?
Both sides of the card are scanned in.
200
What is opening the medical office laboratory?
Check equipment & run the autoclave
200
What is the Acknowledgement of Receipt of Notice of Privacy Practices?
HIPAA required acknowledgement that the patient was given the opportunity to read or was given a copy of the office Notice of Privacy Practices
200
What is a way to ensure a procedure is covered?
Procedure of calling the insurance company
200
What is the purpose of an outguide?
.
Know where a paper chart is at all times
200
What is indirect method of filing?
Numeric filing
300
What are steps to take when closing the office?
+Prepare bank deposit
+Make a backup of the computer hard drive
+Unplug appliances that may be fire hazards
+Switch the answering machine to nights & weekends
+Check that the doors are locked
+Turn off all the lights
+Turn on alarm
300
What is appropriate to do when the MA is discussing sensitive information with a patient?
Take patients to a private area
300
What are ways to verify a Managed Care referral?
Sometimes sent in advance, patient may bring it to the visit, access the referral using the internet
300
What is the most commonly used type of file cabinets?
lateral cabinets
300
What is unit 1 in alphabetical filing?
Last name
400
What are the most common method of backing up electronic medical records?
External hard drive, external tape drive, network storage.
400
What is preparing a patient chart for an encounter with the doctor?
MA attaches charge slip, makes sure all documentation and paperwork is in chart
400
What is required from a patient when scheduling an appointment for a referral to another physician?
A paper or electronic referral from the referring physician
400
What is used to hold medical records if they are filed in an ordinary file cabinet?
Manila folders with one or more tabs on the side that opens
400
What is Statutes of Limitations?
statute prescribing a period of limitation for the bringing of certain kinds of legal action.
500
What are steps to take when opening the office?
+Disarm the alarm & turn on lights
+Unlock door that patients enter
+Unlock file cabinets, paper medical records
+Turn on equipment
+Switch the answering machine from nights and
weekends to days
+Review appointments for the day
500
What is the form usually completed prior to the doctor seeing the patient?
Health History
500
What is checked at each office visit for a patient?
Patient's address and phone number
500
What is an advantage of using color-coded labels or folders?
Reduces the risk of misfiling
500
What is climate of the inactive file storage?
+Low Humidity
+Well lit
+Safe from vermin, bugs, floods fires






MA 300

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