This allows internal users to search across clients for client

What is NCPDP standard product billing codes Values: Each; Grams; Milliliters?

This tab has all call issues where the caller followed and entered the interactive voice response options.

What Call Category would you use for A member is calling because our records indicate her eligibility is expired?

Where do you find the Complaint drop down?

A new issue can be created based on the last issue by clicking?

This indicates the type of claim transmitted Example: Pharmacy or Member

Where would you find
1. Pharmacy ID
2. Pharmacy Address
3. Dispenser Type
4. Other Pharmacy Data

What Call Category will you use to reverse a claim for the pharmacy?

If the incoming case does not include an expression of dissatisfaction and is from an individual seeking information the case will be categorized as an ?

What tab is used to search, track, and work faxes received by the fax server?

This indicates the total number of ingredients included in the compound drug?

Where would you find
1. Submitted DUE/Professional Service
2. DUE/Professional Service Response
3. DUE Conflict
4. Patient Clinical

What Call Category will you use if a member calls to confirm if a drug is on the formulary?

What is the acronym for Health Insurance Portability and Accountability Act?

This allows you to create a new call issue

This indicates how original prescription was received by pharmacy
Example: Written, Telephone, Fax, etc.

Indicates the date medication is being dispensed to the patient.

What Call Type will you use if a pharmacy calls about a rejected claim?

What is the acronym for Fraud, Waste, and Abuse?

What tab would you find the drug Manufacturer?

What code Indicates that the pharmacist is clarifying the override?

What is the date the claim processed through Magellan Rx Management POS system is called?

What Call Category will you when a Beneficiary is expressing dissatisfaction relative to the Medi-Cal pharmacy benefit?

If the incoming case is from someone disagreeing with and seeking reversal of the decision of a PA, it will be referred as an?