| Office Stuff | Clinical | Epic | Phones | Doctors |
|---|---|---|---|---|
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What is Go to the door and answer it?
Someone is knocking at the door
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What is the P-Wave?
The wave on an EKG that is not present with Afib…
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What is weigh the patient?
The only acceptable way to determine a patient's weight…
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What is, answer the phone?
The Phone is Ringing
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What is ask the patient during rooming?
The best way to determine a patient's PCP…
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What is Tuesday?
An excellent catch up day, and also when John needs focus for payroll…
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What is PT/INR?
The test that needs to be checked every 2-3 weeks for a coumadin patient…
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What is put a note in and CLOSE the encounter?
After a BP/EKG visit this needs to be done…
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What is Answer the Phone?
Reception is overhead paging regarding a phone call…
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What are labs/PFTs/radiology?
During rooming, we should always be checking to obtain this information from other facilities…
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What is check the online calendar?
You would like to request time off. The first thing to do is…
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What is deny before checking with RN, or prescribing doctor?
You should never do this when refilling medications…
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What is give samples, and revisit prior auth?
A patient states they can not afford a medication, we can do 2 things before requesting a change…
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What is smile while you talk?
The best way to sound friendly on the phone…
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What is schedule an appointment (virtual or in person)?
A patient would like the doc to review their Ca score, or echo, or lab work, over the phone. The best response is…
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What is as soon as possible, and definitely not the "day of" ?
You need to make changes to your shift. You should do this…
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What are BP, HR, Palps, Chest Pain, SOB, edema?
When a patient complains of symptoms, we should be asking them about…
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What is use VDI and print it yourself, then notify receiving party?
When working from home, and a message needs to be printed…
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What is the Chief Complaint?
The primary reason for a phone call (or visit) is called…
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What is after the last patient has left, the doc doesn’t need you anymore, and all the work is done?
You are on schedule as late shift. You should only leave after…
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What is schedule the appointment while they are on the phone, and/or give the facility's phone number?
A patient is on the phone requesting an appointment or testing, instead of putting a message in the pool…
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SOB (lie down or exertion), fatigue & weakness, bilateral extremity swelling, persistent cough or wheezing.
Signs and symptoms of heart failure are…
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What is Do No Harm?
The number one rule in healthcare is...
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What is call the patient's pharmacy and review the list?
A great way to identify medications that a patient takes when they don't know or remember…
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What is THEIR STAFF?
Doctors are only as good as…
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