| Types of Power | Building Trust | Emotional Intelligence Quotient | Motivation Theories 1 | Motivation Theories 2 | 
|---|---|---|---|---|
| 
						
					 
					  What is Expert Power					 
					
					 Power created when a leader possesses great intelligence, insight, or experience 
					 | 
				
				
						
					 
					  What is Common Values					 
					
					 Building trust quality where you find commonalities to help overcome the sense of "otherness" 
					 | 
				
				
						
					 
					  What is Empathy					 
					
					 Being aware and accepting of the importance and legitimacy of others’ emotions 
					 | 
				
				
						
					 
					  What is Maslow's Need Theory					 
					
					 The theory indicating individuals are motivated by a desire to satisfy certain needs 
					 | 
				
				
						
					 
					  What is Theory Y					 
					
					 The theory where leaders believe that employees dislike rigid controls and inherently want to accomplish something 
					 | 
						
| 
						
					 
					  What is Coercive Power					 
					
					 Power created when the leader has the power to punish non-followers  
					 | 
				
				
						
					 
					  What is Predictable/Integrity					 
					
					 The trust building trust quality where you "walk the talk" 
					 | 
				
				
						
					 
					  What is Self-awareness					 
					
					 Becoming aware of your emotions and needs and their effect on work relationships 
					 | 
				
				
						
					 
					  What is Vroom Expectancy Theory					 
					
					 The theory that states the level of effort depends on expectancy, instrumentality, and valence 
					 | 
				
				
						
					 
					  What is Hezrberg's Motivation-Hygiene Theory					 
					
					 The theory suggesting Satisfying hygiene factors can remove some discontent that interferes with motivation, but satisfactory conditions are not enough in themselves to create motivation 
					 | 
						
| 
						
					 
					  What is Reward Power					 
					
					 Power created when followers receive something they value in exchange for commitment 
					 | 
				
				
						
					 
					  What is Communication					 
					
					 The trust building quality used when you reveal things about yourself and are open to hearing how others see you 
					 | 
				
				
						
					 
					  What is Motivation					 
					
					 Possessing a passion for the job or current objective 
					 | 
				
				
						
					 
					  What is Theory X					 
					
					 The theory where leaders believe people must be strictly controlled and forced to work 
					 | 
				
				
						
					 
					  What is McClelland's Three Needs Theory					 
					
					 The theory suggesting individuals are motivated by achievement, affiliation, power 
					 | 
						
| 
						
					 
					  What is Legitimate Power					 
					
					 Power created formally through a title or position 
					 | 
				
				
						
					 
					  What is Capability/Competence					 
					
					 The trust building quality that delivers on commitments 
					 | 
				
				
						
					 
					  What is Social Skills (social intelligence)					 
					
					 Being able to create connections or rapport with others 
					 | 
				
				
						
					 
					  What is Self-determination					 
					
					 The theory indicating individuals are motivated by innate needs (competence/relatedness) along with autonomy and purpose 
					 | 
				
				
						
					 
					  What is Attribution Theory					 
					
					 The theory that how a person interprets causes for past success or failure impacts motivation 
					 | 
						
| 
						
					 
					  What is Referent Power					 
					
					 Power  created by the force of the leader’s personality 
					 | 
				
				
						
					 
					  What is Benevolence					 
					
					 Building trust through having genuine concern about another's well-being, above or at least equal to your own interests 
					 | 
				
				
						
					 
					  What is Self-regulation					 
					
					 Learning to control and accommodate one’s emotions 
					 | 
				
				
						
					 
					  What is Goal-setting Theory					 
					
					 The theory indicating motivation can be increased by providing employees with goals against which they can assess their achievement. 
					 | 
				
				
						
					 
					  What is Heider, Weiner Attribution Theory					 
					
					 The theory that indicates a leader can help employees accurately attribute causes and opportunities for success 
					 |