| Phone procedures and settings | Policies and Procedures | Multi - Family | Millelanious | General |
|---|---|---|---|---|
|
When working an alarm
When should the phone be in Alarm Aux?
|
2.5%
What is the individual rate of percentage transfer Goal ?
|
Office ,Clubhouse
What is considered Property on Multi-family ?
|
90 Seconds
How many amount of seconds do you have to access to dispatch on a fire alarm ?
|
CADUPD
After dispatching by a CAD , and we get ahold of a keyholder who advises will be responding how would you relay that to the dispatch?
|
|
*281730220371
Provide the correct way of how to log into the phone using the employee number :17302
|
Less than 30 seconds
What is the amount of time an operator has to Acknowledge an alarm signal?
|
Premise
On an intrusion Alert, priority20 , where is the first call made ?
|
1.Dispatch PD.
2.Partial clear to priority 55 with a 30 minute delay 3.After 30 minute delay call PD for disposition * IF PD DOES NOT HAVE DESPOSITION GO TO STEP 3 UNTIL DESPOSITION IS PROVIDED IF ACTUAL : CALL CONTACT LIST>FULL CLEAR IF FALSE ALARM : CALL PREMISE IF NO ANSWER OR PA >CALL CALL LIST>FULL CLEAR
What is the global procedure for a hold up alarm ?
|
RP
What is another name for key holder ?
|
|
When more needs to be done
What is the purpose of placing your phone option on After call ?
|
Less than 59 seconds
How long could an inbound remain unanswered?
|
Allows the customer to enter the passcode before it drops to operator
What is the Multi Family IVR and how does it function ?
|
PC
if partial clearing an alarm (burglary) and the general page states: PCIVR:FALSE how do you partial clear?
|
A.panel
B. Sensor/Devises C. Sirens/Storbes
What are the 3 main components of a security system?
|
|
False
True or False ? While working alarms, We are to Auto-in
|
Average Speed of Awnser
Longerst Call Waiting
What is the Acronym for both ASA and LCW?
|
Fire and Panics/Holdup
What signal types do we dispatch immediately ?
|
Address them by their rank
Thank them for their service
On every interaction, if they are a family or a military member of an USAA account what should you do?
|
A zone that is always active , whether the alarm is armed or disarm
Define a 24 hour zone:
|
|
C & D
Select the correct of the following option(s):
A.Aux 6:Supervisor Meeting B.Aux 9:Training C.Aux 6:Training D.Aux 1: Break E.Aux 4: Special projects |
10% or less
What is the percentage rate of transfer for the entire call center?
|
Monitored alarms sound locally and send signals off to site to the central station
Local alarms make noise at the site they do not send signals off site
What is the difference between a monitored alarm system and local alarm system?
|
Burglary alarm ,same zone, dispatch and not cancelled , call completed
state 4 conditions that must be replace in order to clean an alarm signal as a 2nd and 30 ?
|
Stay calm, Determine the nature of the emergency, Dispatch, and Document the actual by logging 4414(residential) or 4144 (comm)
What are 4 different ways to handle each emergency/distraught caller ? |
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