CWSS

a noticeable change or increase in someone's typical behavior

nonverbal communication we transmit through posture and motion

redirect, refocus, and/or set limits

active process to discern what people are trying to communicate

a safe, nonharmful behavior management system

dropoff in energy both physically and emotionally following the crisis

perceived as non-threatening, enhances safety, respects personal space

the third step on the verbal escalation continuum

simple, reasonable, enforceable

Foot stomp

taking verbal control of an escalating situation by setting limits

comfort zone surrounding us on all sides perceived as an extension of self

the two forms of questioning

eye contact, facial expression, gestures, movement, stance

the two ways an individual can act out

someone with total loss of control and rationality which leads to a physical episode

vocal parts of speech

the fourth step on the verbal escalation continuum

process or attempt to re-establish open lines of communication with someone in tension reduction

6 million human service providers

a set of safe and nonharmful physical interventions used to contain another person's behavior

the three components of paraverbal communication

non-compliance, defiance, silent treatment

beginning stage of loss of rationality where verbal acting out occurs