What we are saying?

Established by an organization and transmit messages that are related to professional activities. Traditionally following an authority chain within the organization.

The transfer and understanding of meaning

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How we are saying it? ex: Body Language

Messages such as personal or social that are spontaneous and subject to the individuals choice

A common problem in communication?

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Letters, emails, contracts, internet, and other media are examples of?

Conversations between employees and superiors that do not follow any prescribed structure or rule-based system.

Who starts the communication process?

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What language is the most effective?

Memos, letters, handbooks, pamphlets, policy, statements, and procedures are all modes used for what type of formal communication?

Emphasis on words, Physical distance, Facial expressions, Overall demeanor are examples of?

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Not listening to respond but _______ listening

Reports, complaints and suggestions, and open-door policy are all modes used for what type of formal communication?

Repeating back what is said

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