| 3 MOS... Yeah! | 2 FREE Classes | HELL MONTH | Sales | Social Media and Studio Operations |
|---|---|---|---|---|
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What is No. The 3-month discount can only be applied to retail rate memberships.
For new joins, can this be combined with the 6-month membership or corporate/family add- on?
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What is Prospects only. First time users and local residents only. Cannot be a previous member.
Who is eligible for this offer?
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What is to increase utilization
Why do we do hell week?
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Contact Log, Class, Credit Card, Calendar, Confirmation
What are the five C's to an intro?
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What is YES! You just cannot post the hell week content to your feed. Josh can elaborate
Can you post stories multiple times a day of hell week themed classes?
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What is Yes, they do still qualify. As a reminder, this cannot be combined with any other offers.
If a current member has a founding member rate, 6-month membership or corporate/family add-on, do they still qualify for $10/$30 off?
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What is The 2 free classes must be used within 7 days of transaction date. As an example, if a prospect purchases the 2 free classes on a Monday, the offer is active until Sunday for them to take both classes.
When does the offer end?
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What is 4 out of 12
How many days do you have to complete to earn your shirt?
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Empathize, Isolate, Redirect, Make a suggestion, Ask for sale
What is EIRMA
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What is No. You cannot cover the glass from the lobby nor can you write on the glass with markers, etc.
I can black out and decorate the glass during hell week?!
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What is ‘3 Months of Savings’ cannot be combined with any other offers, including doubling up on an upgrade and referral.
I have a member that has an Elite membership and they’ve been wanting to upgrade AND bring in a referral. Do they receive $60 off?
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What is Due to multiple intro booking limitations in Orangebook, the 2 Free Class offer should be processed in MBO using the Retail Tab
Should we process the offer in Orangebook or MBO?
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What is Teaser 2
What workout is on October 15th?
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Just shopping around, money, spousal/ parental permission, think about it, time
Five Objections
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What is Of course! You are encouraged to get into the spirit! (While sticking to your budget :) )
Can I put spider webs, caution tape, a skeleton with funny sayings on it during this month?
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What is Their discount will be applied to their next 3 billing cycles. Refer to the sales best practices in this guide on how to call your members before their billing date
If a member has a billing date that has already passed in October, but they refer a friend at the end of the month, what will be required/happen with their discount?
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What is Rules and Policies should be reviewed with the prospect during their orientation, including an explanation of the 8-hour class cancellation policy; let them know that if they do not cancel before the 8- hour window, or if they no show no call, they will forfeit the second class. *Best practice – first time the prospect late cancels or no shows, allow the client a one-time pass and explain the policy again since we are trying to convert them to a member!
What if a client late cancels or no shows no calls for their second class?
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What is November 1st
When are we distributing shirts to members?
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Appearance, Approach, Attitude
What are the three A's people notice in the first 10 seconds?
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What is UPGRADE that elite membership that you bought last month because you didn't think you'd stick to OTF.
When focusing this month on increasing our member mix... What promotion are we going to use to our advantage?
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What is Standard 30-day cancellation policy applies during the October promotion. Prospects and members who are joining/upgrading or referring a friend/family member will be required to complete a membership addendum that should be kept on file, as well.
What if they cancel before the 3 months is up?
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What is Yes! We will remove the pricing option in MBO at the end of the associated promotional time frame.
If we process a 2 Class Intro - $0.00 on the last day of the LTO, will they still be able to take both classes, even though the promotional time frame is over?
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What is No.
Can we post all over our instagram and Facebook feed with hell week content?
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What is customizing the conversation to the prospect
When booking an appointment, why do we say "you" to the prospect over and over again?
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What is the google drive!!!!
How are we going to track our 3 months of savings promotions?
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