| Open Enrollment | Open Enrollment Again | Uh Oh Open Enrollment |
|---|---|---|
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What is unlimited
How many claims can a customer file on a cracked screen?
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What is 3/8/2021 to 05/06/2021
How long does Open Enrollment last?
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What is True
T/F Customers have only 30 days to enroll in device protection on new devices
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What is phoneclaim.com/verizon
Where can you check how much the deductible is on a device?
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What is False
T/F BYOD Smartwatches and Tablets are able to have insurance added to them during OE
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What is VPN (Safe Wifi), Anti-Virus protection and Identify theft protection
What does Digital Secure include
|
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What is Florida
What location does the Extended Warranty program not cover?
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What is
- Fully Functioning - Without Damage (including cracked screens) - Free of defects - Activated for more than 30 days
BYOD must meet all four requirements:
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What is TMP covers lost, stolen, damaged and water damaged devices. Extended warranty only covers post warranty defects
What are the differences between Extended Warranty and Total Mobile Protection?
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What is TMP, Tech Coach, Digital Secure & Call Filter +
What does our Verizon Protect include?
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What is False. If a customer does not send their device back they may have a non return fee of up to $300
T/F You do not need to return a damaged device to Asurion when sent a replacement
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What is False
T/F HUM devices and Prepaid Devices are eligible for protection
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What is False. Any other damage that is not the screen does not count, even if it is the glass.
T/F If a device has a cracked glass on the front and back of it, it's still eligible for screen repair
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What is 90 days of the incident
Claims must be filed within __ of days with Asurion
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What is $50 for VZ Protect Multi & $45 for TMP Multi. Additional coverage costs $11 per line on both
What are the costs for VZ Protect Multi and TMP Multi as well as additional coverage costs?
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