| State the Difference | RECEPTION AND HOSPITALITY | HUMAN RESOURCE MANAGEMENT | MEETING PREPARATION | OPERATIONS DESPATCH AND TRANSPORT OFFICES |
|---|---|---|---|---|
|
Quotation outlines the price and description of goods offered.
Invoice outlines the cost of goods, and whether any discounts were offered and due date for payment
What is the difference between a Quotation and an Invoice
|
Plants and flowers
Magazines Refreshment Comfortable chairs Wall pictures Television Computer
What makes a good reception area?
|
Migration
Death Resignation Retirement Creation of a new position
A position may become vacant for a number of reasons which include:
|
Secure a room
DIstribute agenda Send out notice Organize refreshments Arrange any audio or visual aids for the rool
List 3 things that should be done before a meeting
|
A document that specifies the work shift of staff.
What is a shift roster?
|
|
TD are reductions in price given
CD are reductions in price given to customers to encourage them to settle their bills within a stipulated period of time
What is the difference between a trade discount and cash discount?
|
Greeting guests
Scheduling appointments Forwarding incoming calls and messages to guests and employees Filing Dealing with scheduled, expected, and unexpected visitors
The duties of a receptionist are?
|
EMployment agency
Recruitment websites A friend Newspapers Social media
Where can I go to get information regarding vacancies?
|
Have stationery for members
Ensure the room is properly ventilated Assist the chairperson Write the minutes of the meeting
State 2 things to do on the day of the meeting
|
It outlines the description of the job to be done.
What is JOB CARD?
|
|
An agenda is the list of items to be discussed at a meeting.
Minutes of a meeting is a summary of what took place at a meeting
What is the difference between an agenda and minutes?
|
It is a book to record all visitors to an organization. The register will show the name, date, time, company, and reason for a visit.
What is the Reception Register?
|
It is the process of gathering information about the requirements and skills needed for a job before it is advertised.
What is a job analysis?
|
Ensure the room is left in order
Type up and distribute the minutes Ensure that there is a follow up on matters discussed at the meeting Identify 2 things to do after a meeting |
Outlines the budgeted cost associated with the production process. eg. Raw material, Labour,
Explain COST CARD
|
|
Operations is where the production of manufacturing items take place
Transportation is where after items are manufactured the Transport department will deliver requested goods via trucks, sea, airplace
What is the difference between the Operations and Transportation Department?
|
TRUE
A receptionist uses a diary as a reminder for future events and appointments
TRUE OF FALSE |
An ad that gives the actual job, salary, duties, title of the job and qualifications needed and how to apply.
What is a Job advertisement?
|
It is a letter indicating the time, date, venue and list of topics to be discussed at a meeting
What is a NOTICE OF A MEETING?
|
Prepare documents for despatched notes.
Prepare delivery notes Package products Schedule deliveries
What are the duties of a clerk with the DESPATCH office?
|
|
Guillotine machine is used to cut large volumes of paper
A fax machine is used to send documents via the fax machine using a fax tone.
What is the difference between a guillotine machine and a fax machine?
|
to book or record future appointments
An appointment book is used .................
|
It is the process of deciding which applicants should be offered an interview and which applicants should be ruled out
What is meant by SHORTLISTING?
|
PROXY
This person can VOTE on your behalf if you can't attend
|
THis document is presented to the shipper from a carrier to the port. It is like a receipt of the transaction and serves as proof that the goods was delivered
What is BILL OF LADING?
|
Support Us on Ko-fi