| Metrics & Expectations | Admission Forms | Call dispositions | Random | Compliance |
|---|---|---|---|---|
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What is the Student Moving Forward App Rate?
This measures what percentage of IRT transfers apply on the first call. We are aiming for 60%.
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What is a BA in Human Services with a concentration in Substance Abuse?
This program requires a Substance Abuse Acknowledgement Form.
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What is Student Moving Forward No App?
This disposition is used after a student is transferred from IRT but asks if you can reschedule a call.
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What is an update checklist item?
Unify: Oh no! You forgot to put the student's college into their application. This case will save you.
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What is your first AND last name, title, and Southern New Hampshire University?
Stated to the student before a call, the required 3 pieces of an introduction are .. (hint, not call disclosure - before that)
|
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What is 30%?
This is the percentage we are aiming for for app rate.
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What is a transcript waiver?
This form permanently states that the student does not want transfer credit reviewed for a school.
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What is follow up call?
This disposition is used when you successfully call your
applied student to talk about their admission documents and FAFSA. |
What are completed associates degrees with community college affiliates?
Affiliations: This allows students a clear transfer pathway, and a discount.
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What is "Financial Aid is available to those who apply and qualify"?
A student shares that they would like to use Financial Aid. This is the required disclosure.
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What is 24-48 working hours?
Emails must be responded to or closed (if no response is necessary) within this time frame.
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What is an unofficial transcript?
This allows us to gain insight into a student's prior education and recommend accurate course recommendations when AEP-ing.
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What is DNC Request?
(This prevents students from receiving phone communication if they re-inquire in future. If student states they do not want phone calls or emails, Admission counselor sets disposition as DNC, and needs to select “email opt out” in Unify to prevent student from receiving emails.)
This should only be used if a student asked to no longer receive phone call communication.
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What are Nursing, Health Sciences, Technical Management
Program Knowledge: These three programs require a specific associates degree for admission.
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What are thanking the student for sharing, and offering OAC information?
These components are appropriate for proper ADA discussion.
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What is 20-25 calls?
This is the minimum expected number of daily calls.
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What is the attestation?
This form allows ESS to look into a student's high school, accreditation, and on occasion, ESS might request more information than this form.
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What are log the call(s), claim the student, call the student back, set yourself a task (and email)?
These are the proper (4-5) next steps after dispositioning "hung up" from an IRT transfer.
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What are a PSPR, and a change request within?
Unify Process: Your student is upset with their transfer credits and wants to look at 3 programs to see what their credits might look like. This is your next step (and don't forget this within the next step).
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What is "Financial Aid consists primarily of student loans, and in some cases grants if eligible"
This approved language can be shared with the student regarding what financial aid consists of.
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What are App in Progress, Accept, Enroll, and Melt?
If we simply do Q & A with a student, and no rapport is built, it will likely negatively impact these metrics (4). Name 3.
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What is the transcript details section of the school's unify record?
You can locate if a school accepts our TRF here.
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What is Student Moving Forward App?
You call a student who applied on the portal, have a discovery, and go over next steps. This is your disposition.
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What is the additional ESS request: activate program in the SIS?
Unify: You went to register your student, but you were told that the student is not accepted in colleague. This case helps you.
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What are accreditation, course content alignment, grades, and credit system?
These things are considered when looking at transfer credits.
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