| Give me your info... sike! | Branch Robberies |
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What is the acronym for IPS?
Information Protection Standards
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What is the name AND color of the manual where you find information pertaining to the steps to take during and after a Branch Robbery?
PUB Branch Emergency Manual (Yellow Binder)
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What is the best practice for shredding sensitive information?
shred work daily
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What is the branch procedure if the robber(s) leave the branch? (3-part answer)
Trigger the alarms, lock the door, call 911.
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What is the FIRST thing you should do when leaving your teller station at any given point?
Lock your computer
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What is the form we use after a branch robbery takes place?
Physical Description Form
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What is considered sensitive information AND give 3 examples
Customer or employees name, address, telephone number, SSN, driver's license, account number, debit card, credit card, PIN/Password, etc...
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Who is filling out the Physical Description Form after the robbery takes place?
Everybody!
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What is an appropriate response if a customer emails you asking for account information?
We are not allowed to communicate account information through email or phone. Encourage the customer visit in branch/online inquiries.
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Who is the only PUB person allowed to re-open branch if it is robbed? (bonus if know their name!)
Customer Experience Manager (Kim Fields)
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