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Oh no UDIDn't Awards and Accolades Sticking to the Script Tools we Use Branded Fares
100
What is Udid 30?
This udid will note if traveler is VIP or CVIP
100
What is an inc spot?
This Accolade, valued at $5, can be handed out to any employee of Travel Incorporated as a reward for a job well done.
100
What is Quickres?
This script is mandatory to be run on all reservations; addresses all pieces of a PNR
100
What is AAAD?
This system allows for individual consultants to monitor skillsets they are in to see if calls are holding or people are available.
100
What is smartpoint smartscreen?
We work in this area for easy workflow
200
What is Udid 29 (Travel auth ) ?
This Kforce Udid is entered when U53 is a B and determines whether a booking is direct billed or not.
200
What is a Bold and Unafraid award?
The opposite of cowardice, this award is presented to individuals who use their voice to go above and beyond.
200
What is CST?
This script must be run whenever you have saved a client money- Additionally, this creates a valuable peice of information in business reviews
200
What is the Airline Hold Form?
This form is used, traditionally during times of crisis so leaders can share the load of holding.
200
What is the Matrix view?
You can view this display to compare ancillaries on one screen
300
What is Udid 42? (Hotel Reason Code)
Some customers require this udid if no hotel is booked.
300
What is the Award of Excellence?
This Award is given in all departments for OTT service. Criteria includee Attitude, Dependability and Teamwork.
300
What is the ancillary (quick menu) script?
This script is run when paid services, such as seats are added to an itinerary.
300
What is Toogle?
This search engine is an enhancement to the agent page and allows quick search of all TI documents.
300
What are amenities and attributes?
The smartpoint smart screen will show these for each branded fare level
400
What is Udid 57? (Trip Purpose)
This Udid will give you the reason for Traveling
400
What is the People's choice award?
Unlike the magazine. For this TI award. You must exibit the company goal and have been here for at least six months.
400
What is afterhours script
This script must be run outside of normal office hours on inquries and reservations
400
What is Agent Insight?
The most common place to find information about upcoming travel programs for clients or special rules for individuals or out of the normal travel information.
400
What is flights are rebooked and new fare stored?
If in smartpoint smartscreen and click on rebook, this will occur






Ops 2019 Customer Service Workshop

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