Oh no UDIDn't | Awards and Accolades | Sticking to the Script | Tools we Use | Branded Fares |
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What is Udid 30?
This udid will note if traveler is VIP or CVIP
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What is an inc spot?
This Accolade, valued at $5, can be handed out to any employee of Travel Incorporated as a reward for a job well done.
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What is Quickres?
This script is mandatory to be run on all reservations; addresses all pieces of a PNR
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What is AAAD?
This system allows for individual consultants to monitor skillsets they are in to see if calls are holding or people are available.
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What is smartpoint smartscreen?
We work in this area for easy workflow
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What is Udid 29 (Travel auth ) ?
This Kforce Udid is entered when U53 is a B and determines whether a booking is direct billed or not.
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What is a Bold and Unafraid award?
The opposite of cowardice, this award is presented to individuals who use their voice to go above and beyond.
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What is CST?
This script must be run whenever you have saved a client money- Additionally, this creates a valuable peice of information in business reviews
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What is the Airline Hold Form?
This form is used, traditionally during times of crisis so leaders can share the load of holding.
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What is the Matrix view?
You can view this display to compare ancillaries on one screen
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What is Udid 42? (Hotel Reason Code)
Some customers require this udid if no hotel is booked.
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What is the Award of Excellence?
This Award is given in all departments for OTT service. Criteria includee Attitude, Dependability and Teamwork.
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What is the ancillary (quick menu) script?
This script is run when paid services, such as seats are added to an itinerary.
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What is Toogle?
This search engine is an enhancement to the agent page and allows quick search of all TI documents.
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What are amenities and attributes?
The smartpoint smart screen will show these for each branded fare level
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What is Udid 57? (Trip Purpose)
This Udid will give you the reason for Traveling
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What is the People's choice award?
Unlike the magazine. For this TI award. You must exibit the company goal and have been here for at least six months.
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What is afterhours script
This script must be run outside of normal office hours on inquries and reservations
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What is Agent Insight?
The most common place to find information about upcoming travel programs for clients or special rules for individuals or out of the normal travel information.
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What is flights are rebooked and new fare stored?
If in smartpoint smartscreen and click on rebook, this will occur
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