Pcb Csr Info 1 Jeopardy Template

Personal Accounts	Business Accounts	Fraud	Safe Deposit Boxes	Maintenance Procedures
100 What is TotalAccess Checking The most basic checking account we offer.	100 What is 0$ (none of our debit cards charge a fee to possess them! the fees come when the account is overdrawn or the card is used at a non-PCB/All-Point ATM) The annual fee for the Buffalo Black card	100 What is an Unusual Activity Report You should fill this out if you suspect fraud is happening on an account	100 One The amount of boxes allowed to be out in a viewing room at a time	100 What is Change Name and Address workflow The workflow used to change a customer's address
200 What is 18 to 24 The age range you must fall in for the StudentAccess Checking.	200 What is 5,000$ The balance at which the Business Interest Account gains a flat interest rate	200 What is card services The department you email for a customer with a Zelle dispute	200 What is the Closed Account Worksheet (then reopen the box and submit a request to drill) The first form we need to fill out if a client loses both of their keys	200 What is Add Transfer Instruction workflow The workflow to add OD Protection Transfers
300 What is 6$ per statement cycle The fee for a Student Access Checking AFTER the student turns 25.	300 false! it's paid monthly Interest is paid quarterly on the Business MoneyMarket account (true/false)	300 true - we can ask them if they have documentation, but we cannot refuse to file a dispute for them if they do not. According to Reg E. we cannot require documentation to file a dispute for a customer (true/false)	300 What is 5 years after closing The length of retention for SDB documents	300 What is 30$ The fee for a stop payment.
400 What is PremierAccess checking A checking account that qualifies for tiered interest rates.	400 What is 2,500$ The balance at which the Business Money Market gains interest	400 What is Electronic Services The group that can advise you on a refund timeline if a customer has filed an ATM dispute	400 What is 225$ The fee to drill a lock out of a box	400 What is Research Request/Customer Assistance form iHerd form used to help customers receive copies of checks, statements, 1099s, and transaction information
500 What is 0$ How much does Bank at Work cost the employer	500 What is nobody! As of 3/31/21 the bank is suspending use of this due to security concerns & we will be notified when we can use it again Who can receive documents through E-Sign by E-mail	500 What is some calling in to change customer information over the phone or making the request via email Considered one of the BIGGEST red-flags for fraud right now.	500 What is SB-714 A form NOT needed for any SDB product	500 What is 70$ At what point do Fee Refunds need approval?

PCB CSR INFO

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