| VISIT TYPE: IMMUNIZATIONS | VISIT TYPE: Hospital Follow up | WELLNESS VISIT TYPES | Miscellaneous | Visit Type: OVR/OVE |
|---|---|---|---|---|
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Nurse Visit, Injection, Vaccines, TB Test, Form Fees, Electrocardiogram
What types of reasons should be scheduled as Clinical Support?
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Urgent care, ER, Hospital Admission
What is the description of a Hospital Follow up?
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What is the description of a Newborn Visit and what session should you schedule the patient in?
Newborn and 2-week-old visit. AM Session - for newborns 1st visit
What is the description of a Newborn Visit and what session should you schedule the patient in?
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FMF MH Pediatrics Resource Nurse Pool
What is the pool you should route to when parent says, my child is dehydrated?
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Length of time
What is the difference between OVR and OVE?
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Patient should wait 4 weeks (28 days) in-between the 1st and 2nd dose.
What is the Flu Vaccine duration between the 1st and 2nd dose?
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What documentation is required on the appointment notes for Hospital follow ups? Date, facility, reason
What documentation is required on the appointment notes for Hospital follow ups?
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What is the difference between Wellness and Extended Wellness? Length of time based on age
What is the difference between Wellness and Extended Wellness?
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If the parent needs proof of visit or proof of address, advise the parent or legal guardian to come to the front desk and request a face sheet or AVS. ROI must be completed. DO NOT send message to pool.
What is the response when parent calls in requesting a letter for tax purposes?
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OVR (15 min)
What is the visit type you would schedule if parent stated my child has been vomiting for 2 days?
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Flu Vaccines expire every year on June 30th.
What is the last day of each year that a patient can receive the flu vaccine?
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30minutes
The Hospital Follow up length will need to be manually adjusted from 15 to 30 minutes.
What is the appropriate appointment length for a patient who was seen in the NICU/PICU or the duration of symptoms is two weeks or more?
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What is the purpose of scheduling wellness/extended wellness exams into the Adv Access Slots? The purpose is to keep siblings together.
What is the purpose of scheduling wellness/extended wellness exams into the Adv Access Slots?
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"self-pay aware $100 deposit"
What is the required appointment documentation for self-pay patients?
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OVE (30 min)
What is the visit type you would schedule for chronic illness lasting more than 2weeks in duration?
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No, MOR's may give information regarding an adolescent’s immunization status, but should not share any information with the parent related to sexual activity and/or STIs/HIV.
Can you discuss the HIV Screening with the parent?
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48 hours (today tomorrow)
When can you schedule a Hospital Follow up into the Advance Access slot?
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Wellness, after 2weeks-12years
Extended wellness, 13-17 years
What is the age range for a Wellness Visit and for an Extended Wellness Visit?
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What is the Urgent Care pool utilized for? Messages regarding recent visits in urgent care.
What is the Urgent Care pool utilized for?
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10am, always offer at least one hour minimum to allow the parent/patient to arrive 15minutes early.
What is the time slot you would offer to parent if they call at 8:20am and the next available slot is at 845am, 9am, 10 am?
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What is HIV screening? In Epic, Health Maintenance will show “HIV Screening” for all patients 15-65 years old and it is up to the provider to determine if the screening is necessary.
What is HIV screening?
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All
Wellness, All Same day (once slot releases) Always keep in mind the duration/NICU/PICU
What is the appropriate slot to schedule a Hospital Follow up?
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Two parents will need to be present, otherwise will need to be scheduled at least one hour apart.
What is the rule when scheduling siblings with two different providers?
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For New patients notify and document on appointment notes "arrive 30 minutes early, bring ID, INS and IMMUNIZATION/Medical Records.
What documentation is required when scheduling a new patient?
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If there aren't any other times available, you can schedule the OVE and remove the 2nd slot (change the number of openings to 1)
What is the rule when booking an OVE into the last double book slot?
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