Platos Closet Jeopardy Template

Customer Service	Random	Buys/ Selling	Registers	Rack
100 Greet them What is the first thing you do when a customer walks into the store?	100 3 minutes tops How long should it take you to tag 1 average sized bin?	100 right side- buys that have not been sorted middle- buys that have been sorted and entered left- tagging and hold bins How is the buy wall organized?	100 Event + selling flyers What do we put in their bag at the end of the transaction?	100 red, orange, yellow, green, blue, purple, pink, tan, brown, white, grey, black What is the color order we organize in?
200 Ask if they're finding everything okay/ offer hold bins What do you do when passing a customer on the sales floor?	200 rack What is first priority, tagging or rack?	200 The person who is entering, checking in and answering the phone What is a buy lead?	200 7 days with the tags attached and receipt for a full refund and 30 days for store credit or an exchange What is our return policy?	200 Keeping an eye on dressing rooms What is the main responsibilities while at the rack, that is not hanging up?
300 Floor sweep What are we supposed to do every 20 minutes?	300 Put on Courtney's desk What do you do after tagging a designer bag?	300 It takes around 5-10 minutes per container and since it is on a first come first serve basis, it will add that to the current wait time. What do we tell people that ask about the wait time?	300 Talk to them, doesn't have to be long What should you always do while checking out	300 Spray the handles with lysol and close the door What do you when a customer comes out of the dressing room?
400 Eye contact, smile How should your body language be while interacting with a customer?	400 Check resaleai for any updates What is the first thing you do after you clock in and you are now of the sales floor?	400 Open to discussion but to earn the points, you need to give three What top three categories do you think we should not be taking in sweaters?	400 Talking to other employees What are you not doing while checking out?	400 tank, sleeved and maxi What are the 3 categories the dresses are split into?
500 Giving them a great experience and making them want to come back! What is our main goal when it comes to customers?	500 Deep straightening, waxing, clean/organize, fill feature walls, floor sweep, wipe down pillars, refill hanger rack, check if fifo bins need to be moved, wipe down mats etc. It's a slow day: Name 5 things you can work on	500 We look through your items individually and look for teen to young adult styles you can find in the mall within the past few years that are also in excellent condition! We price the items we can purchase from you 50-70% off of the average retail price and you receive 30-40% of what we're selling it for in the store in cash upfront or you can use it towards a purchase made the same day. Do you have any questions? What is the buy spiel?	500 What would someone's total be if it's $20 before sales tax? 21.45	500 Fill your entire hand before you take it to the sales floor What is the number one rule to emptying the rack?

Platos Closet

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