Preferred Fraud Jeopardy Template

FRAUD #1	FRAUD #2	FRAUD #3	FRAUD#4
100 ICDP Where do you go to process a credit line increase?	100 $151.00 and $1.00 How much are pre authorization charges for truck stops and gas stations?	100 Fraud App Account Takeover Never received Counterfeit What are 3 types of Fraud?	100 ANSWER: Account Services--Auth User maintenance-- select user- basic cust tab--select delete from dropdown and click save How do you delete a User off the account? STEP BY STEP.
200 855 255 0613 What is Preferred direct number?	200 Internal, Third Party, and First Party What are the 3 fraud categories?	200 05/0C 05/0C What # would you see in Flash if a chip was inserted for transaction on a MASTERCARD?	200 Red or Orange highlight box with reissue date. How can you tell if there has been recent account maintenance?
300 MPTI What code to use in TSYS to add a card watch?	300 Again, my name is ...... Shortly after this call you may receive an emailed survey regarding my service. Any feedback you have is greatly appreciated. What is the appropriate call Closing?	300 25,000.00 What is the maximum amount you can override for a customer?	300 True True or False: If you shift is 11a-830p you have to be on the phone taking calls by 11:05am.
400 What are two ways you can avoid fraud? Disable your wifi and bluetooth when not in use because hackers look for that to try to track your movements if you’re within range Limit what you access on unsecured/ public wifi because potentially anyone could see what you are doing when you are connected Delete apps that contain sensitive information Purchase a wallet that protects from sensors	400 Visa: Starts w/ number 4 16 digits 3 CVV2 Mastercard: Starts with number 5 16 digits 3 CV2c code AMEX: Start with #3 15 digits CSC2 Four digit code Name the difference between and VISA, MASTERCARD, AND AMEX	400 Expedite Cards Cancel card request Credit line changes Order access checks. What are 3 things you can do in ICDP?	400 False True or False: If a client is calling being verbally abusive, you have to service the full call as policy states.
500 •All outbound calls to clients, customers, merchants, and any other third parties. •When a client has been transferred from a non-contact center employee (i.e. financial center employee) •When a client has been transferred from a contact center employee and the transfer pop-up does not appear with the transfer details in Lean/Synergy. •When client is on speakerphone When must you provide the the Call Recording Disclosure? Name 3 reasons.	500 Lost: Misplaced Stolen: Taken from owners possession. What is the difference between lost and stolen?	500 Any concern (or dissatisfaction) with a bank product, service or employee conduct that would require corrective action to remediate an issue caused by the bank. Important: All complaints are captured: ◦When a potential bank or employee error is identified due to policy, procedure or process not working as designed or Employee/agent’s conduct by either action or omission. ◦When the agent is unable to verify a bank error or employee/agent misconduct has occurred. What is the definition of a Complaint?	500 We were notified by Visa/ Mastercard and Law Enforcement about a data breach your card was apart of. We had to reissue new cards to avoid risk. What is the talk off for a merchandise comp card?

Preferred Fraud

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