| Phone Promotions | Post-Sale SoP | More Phone Promotions |
|---|---|---|
|
$3.33/mo
What is the monthly device payment for an iPhone 12 64GB with a TiV of $95+?
|
1. To provide them a copy of their specific savings in official digital format
2. To provide copy for all parties in the future should any disputes arise
Why do we send customers a Quick Quote after every drop? (2 parts)
|
$5/mo
What is the monthly device payment for an S20 FE 128GB with a TiV of $85?
|
|
$10/mo
What is the monthly device payment for the iPhone 11 128GB with a TiV of $55.67?
|
To preemptively answer as many FAQs as possible, ease discomfort, provide detailed instruction, reduce escalations, and create genuine satisfaction for our customers.
Why do we send customers the New Customer Guide after every drop?
|
$6.67/mo
What is the monthly device payment for an S21+ 128GB with a TiV of $100?
|
|
$20/mo
What is the monthly device payment for a Note 20 Ultra 128GB with a TiV of $95+?
|
The customer does not receive a promotion on that phone. Bonus: Why is this a huge compliance issue?
What happens specifically if a Flipswap is not processed correctly or at all?
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$15/mo
What is the monthly device payment for an iPhone 12 64GB with a TiV of $80?
|
|
$25/mo
What is the monthly device payment for an iPhone 12 Pro Max 128GB with a TiV of $68.90?
|
DO NOT ASSUME.
Call your leader or another campaign manager to double check, confirm, etc. Bonus: Why is this important?
When in doubt or unsure about something, what should you do and what should you not do?
|
$5/mo
What is the monthly device payment for a Google Pixel 4a (5G) with a TiV of $50?
|
|
$165/mo
What is the monthly service price for 3 ported lines with the Unlimited Elite Plan?
|
Preempt verbally that they need to get you those missing numbers by 9:00pm THAT NIGHT. Then send a series of 3 escalating "Notice" emails informing them that if they do not provide the numbers by "X" time, we cannot guarantee the application of promotional credits.
Specifically what should you do if you cannot retrieve all of the customer's IMEI numbers at the point of sale?
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$20/mo
What is the monthly device payment for an iPhone 11 256GB with a TiV of $34.99?
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