| Locate your MD | Pull up your protocol! | Locate your RN/Care Coordinator! | Red flag or non-urgent | Should you schedule? |
|---|---|---|---|---|
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Dr. Brown
What doctor is located in Gynecology and has a color as their last name?
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Check to see if we can r/s. We cannot so we send a msg to LCI CMC, BREAST CLERICAL
A patient calls in to r/s an appt within for Dr. Hadzikadic, what is your protocol?
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Ebony or Colleen and yes
A patient is rqsting to speak with Dr. Muslimani's nurse and within Cerner there is a msg stating she reached out to the patient. Who is Dr. Muslimani's nurse and do we call?
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Non-urgent; LCI CMC Breast, Clinical
A patient of Dr. Matulis calls in stating she is leaking from her nipple but is not experiencing any other symptom. Is this a non-urgent triage or a red-flag triage and where would you send the msg?
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Yes then send msg to LCI CMC GYN, CLINICAL
A patient of Dr. Crane is rqsting to r/s a f/u appt. Are we able to schedule?
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Dr. Story
What doctor is located in head and neck first name is Ellen?
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Send a msg to LCI ROCK HILL, CLINICAL stating the pt is running 30 minutes late and send high priority.
A patient calls in because they are running 30 minutes late to an appt for Dr. Muslimani, what is your protocol?
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Marsha is located in GI and is a Care Coordinator
A patient is returning the call to Marsha in regards to r/sing an appt. Where is Marsha located and what is her title?
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Non-urgent; LCI CMC GU, Clinical
A patient of Dr. Kearns calls in stating he is experiencing mild stomach pains and is rqsting a prescription for the pains. Is this a non-urgent triage or a red-flag triage and where would you send the msg?
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No, send msg to LCI CMC GI, CLERICAL
A patient of Dr. Chai in GI is rqsting to r/s a hospital f/u. Are we able to r/s?
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Dr. Livingston
This doctor is sees patients in Sarcoma and Ballyntyne
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Send a msg to the [email protected] with the box that is copied with the needed information.
An imaging facility is calling in to see if a patient's authorization has been obtained for Dr. Bhutani, what is your protocol?
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Tamika Lattimore
A patient is returning the call to the referral coordinator in Breast to schedule a consult, who is the referral coordinator?
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Red-flag triage; Attempt the triage nurses and send a msg to LCI CMC LA, Triage Nurse
A patient of Dr. Milas is calling in stating she is experiencing a fever of 102, diarrhea, and SOB. Is this a non-urgent triage or a red-flag triage and where would you send the msg?
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Yes we can schedule the lab and OV and then send a msg to LCI PINEVILLE (MMG), CLERICAL
A patient of Dr. Levine is rqsting to schedule a f/u appt with a lab. Are we able to schedule?
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David Jennings, NP
What NP is located in Thoracic and Medical Oncology?
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Send a msg to the LCI CMC GI Referral Coordinator.
A patient has a referral within the system to see Dr. Martinie and is rqsting an update on the referral as well as rqsting to schedule an appt, what is your protocol?
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Medical Oncology and Lara "Michelle" Harrison
A patient is rqsting to speak with Dr Haggstrom's nurse but on a Thursday. Which location would we attempt to call and what is the nurses name?
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Red-flag triage; Attempt to call triage nurse in Concord Clinic, then Charge RN, then Clinic Supervisor, Then Infusion Supervisor, then Practice Manager, send msg to LCICO, Gavini Triage high priority
A patient of Dr. Gavini states they are experiencing light-headedness, diarrhea, nausea. Is this a non-urgent triage or a red-flag triage and where would you send the msg?
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No, only 1-12 month f/u. Send msg to LCI CMC SARCOMA, CLINICAL to r/s.
A patient of Dr. Kneisl is rqsting to r/s their 2 week f/u. Are we able to r/s?
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Dr. Soni
This MD is a medical oncologist who is a hematologist located in LCI University
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Send a msg to the LCI, NPRC to set up the self-referral.
A patient is rqsting to be seen by Dr. Sumrall and would be considered a new patient. A referral has not yet been sent over and is rqsting to self-refer. What is your protocol?
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Patti Vanderplow
A nurse from Novant is rqsting to speak with Dr. Salmon's nurse and states it is very important. Who would you attempt to call?
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Red-flag triage; DO NOT attempt the clinical nurse, attempt the 3 LA triage RN's, if no answer then reach out to Access Center Leadership. No answer then send msg to LA Triage high priority
A patient of Dr. Scott states they are experiencing breast pain and a headache. Is this a non-urgent triage or a red-flag triage and where would you send the msg?
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We can r/s the OV but not the lab; send msg to LCI MONROE, CLERICAL with new appt and LCI MONROE, CLINICAL to r/s the lab
A patient of Dr. Brouse is rqsting to r/s a lab and OV. Are we able to r/s?
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