| Flip the Script | RATES ... how many can read them |
|---|---|
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When applying for a Credit Card directly from the ECPR offer ...how do you deliver the script when verbal is requested. Read it entirely or Play disclosure
Read it entirely
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When a customer is asking how much money they'll earn which rate do you quote APR or APY
APY
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If a customer wants to open an account in Kentucky, what state do we say for the following "we will open your account in ____"
California
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when calculating how much interest is earned on an account (CD). Do you enter the interest rate amount or the APY amount in the calculator
interest rate
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When ordering a net new debit card , what timeframe do we tell the customers that they may receive the card in
5-7 calendar days
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What products have APRs
Credit products
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When opening a new deposit account , checking or savings, what timeframe do we tell customers that they will receive the welcome kit in
5 -7 business days
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in what order do you quote the interest rate for a credit card
promotional rate, go-to/standard rate, balance transfer promotional fee, standard balance transfer fee
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When reading a verbatim or required script, can you omit words
no, treat both as verbatim scripts
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You quote the rate for a dealership purchase3 auto loan, the customer also wants the rate for a private party purchase auto loan ...do you read the duplicate requests only recap script or read different script entirely
read a different script entirely under private party auto loan purchase
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