| Who do you call? | What do you do? | Who do you call part 2 | Who does this? GC or DA? |
|---|---|---|---|
|
Who do you call if its 10:00am on a Tuesday and a guest comes to check in from a group but you have no information on that group?
ACC
|
You get a call from the DA that the elevator just broke and dropped 2 floors, but there are no people in it? What do you do?
Close off the elevator and put a cone between the doors so it stays on the lobby floor.
Call or Text Primary letting them know that the elevator is broken and that they should have someone come out to fix it on the next business day. Additionally, inform them that you have shut it down and that no people were or are in it |
9:00pm on a Tuesday; Flood or maintenance or facility issue
Primary
|
Makes keys for the group
GC in charge of that group
|
|
Who do you call if the north campus game lounge is flooded?
Primary
|
Someone comes to the front desk on Saturday night at 9:30pm and says that they cant get into their room because the key has been demagnatized. What do you do?
Since its a weekend, you call the GC and have them go to the room to verify that they key doesnt work. Once its been verified, you take the old key, and issue the guest a new key from the lockout box. You submit a service request and fill out the lockout log. You put the old key into the "key" black box behind the front desk so Gary can pick it up.
|
1am on Wednesday Fire Alarm in Whit
Primary
|
Check in for a group
DA and GC of that day
|
|
Who do you call if there is a fire alarm in whitney?
Primary
|
A guest from Girls Basketball Camp comes to the desk and says that they were told they would have a fridge in their room, however its not in the room. What do you do?
You get the guests room number and contact information and inform them that you will follow up with your supervisor to see if geting them a fridge is possible. Call the GC and see if they can get a fridge from a different room into this guests room. Then contact the guest back and move the fridge. If no fridges, inform them that you cant do it and you are sorry for the inconvience.
|
2am on Saturday; a group of campers are smoking cannabis in the lounge
Secondary
|
Check out for a group
DA and GC of that day
|
|
Who do you call if a plug caught on fire for like 2 seconds?
Primary
|
A group leader from Summer Bridge comes to the front desk at 10:00am on Monday their checkin day and says that on floor 6 none of there students have any linens in the rooms. What do you do?
You get the contact information down of the group leader and say you will contact your supervisor ASAP to try and get this solved. Call the GC, then the GC will most likely call Secondary or ACC and find the linens. If the GC already knows where the linens are and can get the linens to summer bridge then they wouldn't call Secondary or ACC
|
4pm on a Thursday; Campers are hazing eachother in the hallway and another group has complained about the amount of noise
ACC
|
Group issues while there here
DA and GC of that day
|
|
Who do you call if 15 people are stuck in the elevator on Friday at 8:30pm?
Primary; Secondary and GC
|
You get a call from the front desk on Friday @10pm saying that a tall man in all black clothing followed some campers into the building and went straight up the elevator. The DA says that they have never seen this person before, and that they didn't have a key or access card to the building. What do you do?
If you are in danger or feel that guests are in danger; call UPD x5555. Then you would call Secondary
|
10am on a monday; a camper comes to the desk and says they lost their key
Call no one; issue new key and fill out lockout log and service request
|
Lockouts from 6am-10pm?
Lockouts from 10pm-6am?
DA
GC (10-6) |
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