Equal Opportunity Laws | Scripting | Pot Luck | Reschedules | LAM/CR Process |
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What is the Equal Employment Opportunity Commission (EEOC)
The organization responsible for enforcing federal discrimination laws
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What is a PIN
To protect an applicant's privacy you ask for this to confirm their identity when they call you
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What is 30 miles
To be considered for an in-house position the applicant must reside within this many miles
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What is 10 minutes past the interview
The minimum time an interviewer should troubleshoot with the applicant
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What is three (3) days
The minimum number of days after calling an applicant for the 2nd time after leaving a message the first time do you need to wait before closing their file
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What is Pre-Employment Discrimination
The unjust or prejudicial treatment when an employer chooses not to hire a candidate based on a bias
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What is the applicant did not consider compensation sufficient
The disposition reason to close an applicant due to accepting another job
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What is multi-tasking
Performing more than one task simultaneously
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What is the Reschedules tab
Where an interviewer places an applicant in addition to adding the applicant to the Closed Ints tab if were unable to conduct an interview due to tech issues and you ended up closing them out/denying their reschedule due to many concerns from your interactions and the rest of the application
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What is Declined No Contact No Waiting
The email template a scripter would send to an applicant that withdrew due to no contact that you have not received a phone or email from with a 2nd LAM after the minimum number of days have passed
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Disparate Treatment
Treating applicants differently based on a protected class
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What is communication
A scripter would fail an applicant for this reason when an applicant is using colloquial/slang language not used in a professional setting or demonstrates a consistent tone of apathy the recruiter
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What is a rapport
A good sense of understanding and trust used during successful communication with customers
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What is an IR email
The email template the recruiter would send to a NCNS if the applicant contacts you requesting a reschedule after they have been closed out
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What is the Callback Reply email template
The email template a scripter would send to an applicant after you have heard from an applicant and you reach out to them again unsuccessfully
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Harassment/Retaliation
Unwelcome Conduct Based On a Protected Class
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What are red flags
These are concerns a recruiter will want to discuss with an applicant as they review their file
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What is book the interview
The next step a recruiter does after a successful phone script and applicant meets all requirements
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What is a technical issue
The only situation the recruiter is able to request documentation for in the IR email
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What is a CR
The email template a scripter would send to an applicant after sending a Callback Reply email and no response after one business day
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What is Reasonable Accommodation
Employers making changes to a position or workplace to enable an employee with special needs to do their job
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What is a leading question
A question that prompts or encourages the desired answer
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What is empathy
The ability to understand and share the feelings of another
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What is a Decline
The disposition reason an interviewer uses for an applicant who is late and when called they state an emergency but do not specifically request a reschedule, offered no apology and did not sound like they did want to be there
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What is Contact Request - Hangup Procedure
The email template a scripter would send to an applicant if you reach them by phone, confirmed their identity, got disconnected and called back and got their voicemail
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