recap |
---|
What is connecting with the client (ambassador index)
ability in delivering a memorable and outstanding experience
|
What is client discovery
ongoing discovery of clients' needs and desires, to personalise their experience
|
FREE POINTS!
FREE POINTS!
|
what is being hospitable
making clients feel warmly welcome and properly managing their time in store
|
what is creating a bond
building a long-lasting client relationship to increase the probability of future sales
|