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Lotus Telephony Jabber Software Installation
100
Collaborate Profile
Name an example where you have to create a request
100
Lotus Notes
______ is an e-mail system, e-mail is probably the most recognizable component that it has
100
Jack Activation
Name one telephony issue
100
Outlook Presence status does not sync with Jabber
Name one Issue is not related to Jabber
200
Advise user to contact Global Human Resources
If the display name is incorrect in AD we need to ____
200
Lotus notes ID file and password
What's required for Lotus installation process
200
Service Catalog requests
For Cisco issues, we need to create a
200
global package
What's the installation process to reinstall jabber
300
SNOW ticket via Service Catalog
To change the name appearing on Cisco phone's LCD screen or get a new extension assigned, User should submit ________
300
from global package
Where We manually install Lotus
300
CORP LAN ID
You must have an active ____ to submit a request to have voice mail set up
300
Software Center
To install Jabber, the users download it in _____
400
True
Users may request that their phone number be displayed on their Outlook profile T/F?
400
statestreet
What domains do we use to nstall Lotus?
400
LAN ID
If the user does not have an active ____, they will need to have one created before the phone setup request can be processed.
500
phone extension already assigned to user's ID
What's needed to request a phone number extension?
500
Email, Contacts, Calendar
Name three uses for Lotus
500
adhoc
For Cisco issue that is a request cannot be an ____ ticket






Request

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