Collaborate Profile

Name an example where you have to create a request

Lotus Notes

______ is an e-mail system, e-mail is probably the most recognizable component that it has

Jack Activation

Name one telephony issue

Outlook Presence status does not sync with Jabber

Name one Issue is not related to Jabber

Advise user to contact Global Human Resources

If the display name is incorrect in AD we need to ____

Lotus notes ID file and password

What's required for Lotus installation process

Service Catalog requests

For Cisco issues, we need to create a

global package

What's the installation process to reinstall jabber

SNOW ticket via Service Catalog

To change the name appearing on Cisco phone's LCD screen or get a new extension assigned, User should submit ________

from global package

Where We manually install Lotus

CORP LAN ID

You must have an active ____ to submit a request to have voice mail set up

Software Center

To install Jabber, the users download it in _____

True

Users may request that their phone number be displayed on their Outlook profile T/F?

statestreet

What domains do we use to nstall Lotus?

LAN ID

If the user does not have an active ____, they will need to have one created before the phone setup request can be processed.

phone extension already assigned to user's ID

What's needed to request a phone number extension?

Email, Contacts, Calendar

Name three uses for Lotus

adhoc

For Cisco issue that is a request cannot be an ____ ticket