Name the return reason selected for the wrong item, the wrong size, or the wrong color.

The item is under $20.00 and is damaged with broken glass

The return fee in Rack Stores.

You would explain that we must wait for the item to be received at the fulfillment center if you check the tracking and find this.

If the item was shorted but not processed, you would _______ the return.

Name the return reason selected for an item with a rip, stain, or odor

The customer didn't like the color of the item they are returning.

The cost of the return label for mail-in returns for the US.

You would explain this to the if the return has been completed and the customer is looking for their funds back on their original method of payment

The customer wants to cancel the item, you would _______ the return.

Name the return reason for an item that has been received at the Fulfillment Center per the USPS tracking but is beyond the 5-7 day window.

The item is makeup and non-returnable but we are making an accommodation.

The cost of the return label for mail-in returns for Canada.

You would explain this to the customer if the item is beyond our normal (or extended) return policy?

The customer cannot decide if they want to mail back the item or take it to the store, you would _______ the return.

Name the return reason selected if the customer is returning different sizes or colors of the same item.

The item was the wrong size from the ordered item.

Name the carrier website for the tracking information that is located on the return label.

You would explain to the customer they can receive a gift card at the store if this item was a _______.

The customer is returning the item by mail because it did not fit, you would _______ the return.

Name the return reason selected for an item that is within the 2-hour order timeframe.

The item in the return has been voided.

You will need to email the return label directly to customers with this type of shopping account.

You would explain to the customer this action if the return meets the requirements of under $200.00, they have waited longer than a month for it to process after being received, and you have checked the Member Page notes.

The cust is receiving a return accommodation, you would _______ the return.