Sbrb 2 Jeopardy Template

Lending	Privacy & Solicitation	Changes in 2020	Relationship Benefits	Customer Notification/Interaction
100 Term Lending was not one of the core businesses we wanted to invest in the long-term Why are we not doing term lending?	100 Returning a prospect voicemail, do we need to scrub and/or obtain one-time consent? Returning a voicemail from a potential or existing customer would be considered direct contact, which is an exception. However, you would need to document the exception in CRMTools call notes.	100 Initiate Business Checking Navigate Business Checking Optimize Business Checking What are the three active checking accounts?	100 Navigate Business Checking - No fee for the first two outgoing domestic wires each fee period Optimize Business Checking - Up to 5 outgoing CEO wires per statement period What services fees are changing with Optimize Business Checking? (Analyzed)	100 November 9, 2020; Customers will see these changes on their statements starting November 9, 2020. When are the product changes being implemented?
200 What if a customer currently has one of our Term Lending products? There will be no impact to customers with current Term Lending products, so please continue servicing existing customers. Effective 10/27/20, we will not be accepting any new applications for any of our Term Lending products.	200 What is an existing customer for us? What if they no longer have active products. An existing customer would be someone that has an SVP profile. If they do not have active products, they are not currently a customer.	200 Initiate - $10 Navigate - $25 Optimize - $75 What is the monthly maintenance fee for all three accounts?	200 24/7 access to premium phone service at the NBBC What services are provided with Navigate Business Checking?
300 What other small business lending products can customers apply for during this time?  BusinessLine® line of credit  Wells Fargo Small Business Advantage® Line of credit  Business Platinum, Business Elite Signature and Business Secured credit cards  Commercial Real Estate loans and lines  Practice Finance loans and lines of credit  Prime Line of Credit	300 COI can warmly introduce you. That means they’d give you a call with the potential or existing customer already on the line. Please note, jointly calling a potential or existing customer together constitutes an outbound call and not a warm transfer. In order to prepare for joint outbound calling, you would have to scrub via normal processes. Can COIs make intro calls with us?	300 What are the ways to avoid monthly fees for the Initiate Business Account?	300 - Dedicated relationship manager (via the RBRM team) -24/7 access to premium phone services at the NBBC What services are provided with Optimize Business Checking? (Analyzed)	300 For the same monthly maintenance fee of $75, the Optimize Business Checking account enables you to enjoy expanded checking account features and select treasury management services at no monthly base fee. I am happy to review your account usage and discuss the new benefits of Optimize Business Checking. If you still feel that the account does not meet your needs, we can discuss alternatives that may better fit your situation. How would you respond to "I currently have an Analyzed Business Checking Select account. Why did you switch my account to Optimize Business Checking?"
400 What other small business lending products can customers apply for during this time?	400 If an existing WF customer (with an existing profile on SVP) is referred by the branch to BBAS, the branch team member would obtain written consent to refer the customer to BBAS if the customer has a privacy restriction on their profile. That element would fulfill our consent requirement. Potetial customers wouldn’t be scrubbed by BBAS/RBRM. However, if the referral comes from BBAS, then it is customer initiated or BBAS has already obtain and documented customer consent Are BBAS referrals scrubbed prior to being sent to the BDO?	400 What are the ways to avoid monthly fees for the Navigate Business Account?	400 Simplify, provide common pricing and rewards What is the strategy overview for the implementation?
500 All leads, both single and bulk requests, must be scrubbed through the new LSRT. There are no limit restrictions. If a BDO only has 10 numbers to scrub, should that go thru LST? Is it too small to send to EPSS?	500 What are the ways to avoid monthly fees for the Optimize Business Account?

SBRB

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