| Hello? Who's there? | Head, Shoulders, Knees, and Toes | If you didn't document.... | Is it SMART? | There's an acronym for that |
|---|---|---|---|---|
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What is SERVICE
the action of helping or doing work for someone (our customers)
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What is HEAD TO TOE
This assessment is required at each visit, every single time.
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What is where all documentation should be completed (as a rule)
at the bedside
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What is a SMART GOAL
Mr. Franklin's pain will be controlled at a pain scale lass than 4 so that he can achieve spending 15 minutes in his garden 3 times a week watering his flowers.
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What is "No Eligible Patient Left Behind"
Are they Eligible? Do they need us? Informed Consent? Complexity of Care?
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What is EXCELLENCE
the quality of being outstanding and extremely good
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What is OBSERVATION
A way to start gathering information before you lay hands on the patient
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What is the supportive narrative
the text utilized to express objective and subjective information about a patient that cannot be explained through checking a box.
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What is NOT A SMART GOAL
Mr. Jones will report pain less than 5
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What is assess, communicate, establish plan of care, service excellence
ACES
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What is ONE
the amount of chances we get to provide the perfect end of life experience
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What is the PROGs/LCD booklet
book we use that sets standards to which we evaluate patients to validate their hospice eligibility
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What are the only approved Seasons abbreviations.
BS, CC, WC, CVD, HA, LOC
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What is SMART GOAL
Ms. Cynthia will incorporate fiber in her diet twice a week to maintain a healthy bowel regimen of one bowel movement every other day
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What is shortness of breath, nausea, anxiety, pain (constipation)
SNAP
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What is MEETING THE PATIENT WHERE THEY ARE
creating an environment where the patient is the center of care, where their voice is heard and the patient/family is the driver of the POC even when their perceptions may not align with ours.
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What is MMRI
the point system used to predict death within a 6 month time frame
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What are signs of decline that need to be documented routinely.
falls, infections, skin breakdown, weight loss
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What is NOT A SMART GOAL
Ms. Joy will take a xanax when her husband annoys her.
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What is, "So what happened", "Hospice Physician", "Attending Physician", "Right Diagnosis", "Expectations Clarified"
SHARE
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What is "WALK THE TALK"
these words represent a saying that encompasses quality service characteristics: timeliness, clear communication, empathetic listening, patience, knowledge, consistency, adaptability
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What is half way between the acromion process and the olecranon process.
where a MAC is measured
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What is cerebrovascular disease
CVD (according to Seasons policy 906)
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Specific, Measurable, Achievable, Realistic, and Time bound.
SMART
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What is trust, responsiveness, understanding, empowerment, humility, ownership, passion, excellence
TRUE HOPE
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