When you experience a strong emotion this is the first thing you should do.

Walking in someone else's shoes.

STEP is.....

Three ways to Calm Down.

Focus on the speaker, wait your turn, remember what you hear, and ask questions.

You always, you never, because of you.

The part of your brain that reacts to strong emotions.

Face the person, head up and shoulders back, calm but firm voice, and use respectful words.

They must be safe and respectful.

The part of your brain that needs to be activated in order to solve a problem.

Concentrate, use your eyes, ears, and brain, and ignore distractions.

What would happen if..........

Chill Out, Relax, Get a Grip!

I got this, it's going to be okay, it's no big deal.

A result that follows an action