| Personality Reflection | Focus on the Customer |
|---|---|
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What is a lion?
This person tends to be fast-paced and task-oriented.
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What is acknowledging the customer or greeting the customer?
When someone walks in the store, but no one greets him?
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What is an otter?
They called her chatty Kathy and this was her personality style.
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What is using the customer's name?
Psychological research shows that people get excited when this happens.
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What is the badger?
Half Hitch has a very high number of this personality type.
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What is listening or active listening?
This is one of the most important skills to use because it makes the customer feel heard, appreciated, and valued.
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What is the lion?
Approach this person with results
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What is the golden retriever?
This personality type is incredibly loyal.
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