| User Interface & Navigation | Collaboration | Database Administration | Self-Service & Process Automation | Introduction to Development |
|---|---|---|---|---|
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How do you collapse or expand all applications?
Double click the all applications tab
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_______ can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time.
Service Level Agreement
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sys_user.location
Location Which one of these is the field name and the field label?
Field Label: Location
Field Name: sys_user.location |
How does an article in the knowledge base become featured? (2 possible answers)
It is selected by the system administrator or KB managers
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A ___ is a server-side script that is configured to run when a record is inserted, updated, deleted or when a table is queried.
This is NOT real-time
Business Rule
15.6.4 |
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What do you select to personalize the system settings of the Now Platform user interface?
The Gear
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What type of assignment rules only apply to incident records?
Assignment Lookup Rules
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In order for a user to update or create Access Control Rules they must have what role?
A. Admin B. itil C. sercurity_admin D. admin_itil
security_admin
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What is one of the 4 roles required to see the list of catalog items. (try not to use an easy answer!)
admin
catalog_admin catalog_manager catalog_editor 11.1 |
UI Policies can determine what happens to a form such as: Mandatory, Read-Only, & ____
Hidden
15.6.3 |
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A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as
Breadcrumbs
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What are the three tabs for email notifications?
When to send
Who will receive What will it contain |
During the table placement process if all imported rows are treated as new records & exsisting records are not updated. What form of coalesce is this?
A. Single-field coalesce B. Multiple-field Coalesce C. No Coalesce D. Conditional Coalesce
No Coalesce
15.3.2 |
What is area to see the list of items in a catalog?
Maintain Items
11.1 |
What is a group of one or more changes that can be moved from one instance to another all together?
Update Set
15.7.4 |
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What is three main screen elements of the Now Platform User Interface?
Banner Frame
Application Navigator Content Frame |
What are two inbound email actions ServiceNow can do?
(Essentially when they receive an email what 2 actions can it automatically do)
Make changes to a system table
Send user an email message in reply |
Regarding the import process, what step is where existing table that is imported will be placed?
A. Transform Map B. Data Sources C. Import Process D. Target Table E. Table Placement
Target Table
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What is the three types of triggers in the flow designer?
Record-Based
Schedule-Based Application-Based 12.1 |
What protects applications by identifying and restricting access to available files and data?
Scope
15.8.5 |
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Lists provide context menus at three different levels. What are the names of those context menus?
List title menu
List fields context menu List column context menu |
What is the role required to create a report?
(2 different roles)
itil
report_user |
What are the three key CMDB tables?
Base Configuration Item
Configuration Item CI Relationship |
What is used to communicate with 3rd party applications?
IntegrationHub Spokes
12.1 |
What is granted to non-administrators in order for them to be able to develop applications?
Delegated Development
15.8.5 |
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