Simon Guest Services Jeopardy Jeopardy Template

Gift Cards	Anti- Money Laundering	Bomb Threat	De - Escalation
100 What type of gift cards offered at Guest Services? Visa, Mastercard, American Express, Blackhawk	100 What is the minimum amount required before a customer has to fill out a Order Form? $3,000	100 What is the standard code to use for a Bomb Threat? Code 100	100 What is de-escalation? Verbal De-escalation is what we use during a situation in an attempt to prevent a conflict with another person.
200 What is the current fee for SYF Giftcards? $4.95	200 What is the sales limit for Giftcards per day? $25,000	200 Who is your first point of contact once you receive a Bomb Threat call? 911/ Security Hotline	200 When might you need to use Verbal De-escalation? When dealing with an upset customer or personal
300 What code do you use to ring-up SYF Donation? 7010	300 A first time buyer is purchasing over $15,000 in giftcards, what information must they provide? SSN	300 What is the first thing you do, if you receive a suspicious package? Contact Mall Management	300 What is some examples of Communication Barriers? Examples: Pre-Judging, Not Listening, Arguing, Criticizing, Name-Calling
400 When calling for a Credit Card Authorization, where do you find the phone number? Mouse Pad	400 Where can you find information about Giftcard policies? Guest Services Binder	400 Who handles Bomb Threats? Homeland Security	400 What to do if a customer is extremely elevated and you have outsourced all Technics? Contact Security
500 Where are purchase fee's posted? At each location	500 What is the maximum amount of cash you can accept per customer per day? $3,000	500 What devices should not be used if a Bomb Threat is issued? Cell Phones, Radios	500 What not to do when someone is upset? Examples. Ignore, talk over, get loud

SIMON GUEST SERVICES JEOPARDY

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