Digital Services Soft Skills Types of Accounts Types of Loans Departments
100
What is Mobile Banking?
An app that allows member's to transfer between accounts and keep record of their transactions.
100
What is listening?
Take notice of and act on what someone says.
100
What is Card Savings?
A transactional savings account with a $5.00 minimum balance.
100
What is Secure Loan?
A loan that has collateral.
100
What is MSR line?
Where members go to process transactions.
200
What is Remote Deposit Capture?
Make a deposit by taking a picture of the front and back of your check.
200
What is 'I'm Sorry'?
A phrase we tend to use in more situations than needed.
200
What is KidsCount Savings?
A savings account with a higher interest rate for ages 18 and under.
200
What is Flexline?
A revolving line of credit with a low minimum monthly payment.
200
What is Consumer Loan Dept?
Who members contact to take out a personal secure or unsecured loan.
300
What is Round Ups?
Micro-deposits that are transferred to the member's savings account when a debit card is used.
300
What is empathy?
The ability to demonstrate understanding and share the feelings of another.
300
What is Dividend Checking?
A checking account that has a minimum balance of $1000.00 and a fee for going under.
300
What is Commercial Loan?
A loan for a business' new building or remodel.
300
What is HR?
Department responsible for finding, screening, recruiting, and training job applicants, and administering employee-benefit programs.
400
What is Simplipay? (Bill Pay)
An online platform that enables member's to pay outside vendors.
400
What is Respectfully Disagreeing?
Expressing your thoughts, ideas, opinions or beliefs without showing disdain when others express theirs.
400
What is Share Certificate?
An account with a fixed term and interest rate that members use for investments.
400
What is a HELOC?
A revolving line of credit where the amount available is based on the amount of equity in the home.
400
What is Marketing?
Promotes your business and drives sales of its products or services. It provides the necessary research to identify your target customers and other audiences.
500
What is Money Desktop?
An online banking tool that helps members keep track of their budget.
500
What is an appropriate time to apologize?
A situation in which you have offended someone, hurt someone, or done something wrong.
500
What is Saver Sweepstakes?
Deposits into this account enters member's into prize drawings.
500
What is Pre-approval?
A preliminary evaluation to determine if the credit union is able to lend to the member and to what amount.
500
What is Commercial Dept?
Who members contact to take a loan out for building a new structure on farm land.






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