The payment method that comes directly out of a checking or savings account.

This type of policy is eligible for a paid in full discount.

This is the screen in Billing Center that it is the easiest to identify the primary payor of a policy.

Invoice fees can differ by state. In both MI and in MA this is the amount for an invoice fee.

Methods of payment that we accept at Hanover.

If a payment method is EFT there is a specific requirement for the bill schedule.

The important resources we can use to find out the available payment plans and down payments by state.

The maximum amount of contacts that can be named insureds.

There is a difference in lead time for EFT than Responsive billing. This is the amount of time needed to request a draft from the bank.

On the payment screen , this is an indicator of how the payment was received.

Responsive billing is different than EFT billing when it comes to the lead time to bill out an insured.

Mary lives in MA and purchased a new business Hanover auto policy through their local agent. The total premium for the policy is $2400 and Mary selected a 4 payment plan. This is the required amount for down payment.

The type of contact on a home policy that could be listed if they pay the bills.

This is the screen in Billing Center where you can see the amount of fees being charged, including both Invoice fees and Late fees.

The amount of days required to stop an EFT draft prior to the draft date.

The billing schedule attribute that prevents customers from grouping their policies onto the same bill schedule.

The invoice fee in LA differs from most other states. This is the amount that the insured is charged for an invoice fee in this state when selecting a Direct Bill or Responsive payment method.

If a property address is not the same as the mailing address.

Three examples of invoice statuses that can be found on the invoice screen.

If an insured is making a payment and they want to pay both auto and home that exist on the same account and bill schedule this is the number they would want to target.

These 3 billing attributes determine if a policy can be on the same billing schedule

Zack has a home policy that is on a 2-payment plan. The policy is on direct bill and has a due date of the 15th. His first installment was due on 03/15 and he paid it on time. This is the date is next installment would be due.

If an insured has an additional interest listed and a lien/lease on their auto policy this is the type of contact you will see listed in Billing Center on the policy level.

Insured Shelly is on a monthly payment plan. The effective dates of her policy are 02/18/20-02/18/21 and her due date is the 18th. She has the amount of $200 for her first monthly installment on her renewal. She paid $300, this is the amount her next installment.

Invoice fees are assessed on all direct bill/responsive plans other than a full pay, except on this installment.